Information Services Director

Information Services Director

Your purpose starts here! By joining Redeemer Churches & Ministries, you’ll help build a great city; bringing personal conversion, community formation, social justice, and cultural renewal to New York City and, through it, the world. We are FOR NYC; creating space for our community, where people’s questions are valued, and where our neighbors are known, loved, and cared for.

Job Title: Information Services Director
Department: Information Services, Central Services

Reports To: Chief Financial Officer
FLSA Status: Exempt / Full-Time

Updated November 2025

Compensation: $125,000 - $150,000 / year

Position Summary

The Information Services Director provides strategic leadership and operational oversight for Redeemer Churches and Ministries, including Redeemer West Side / W83, Redeemer Lincoln Square, Redeemer Downtown, Redeemer East Side / E91, Redeemer East Harlem, Redeemer Brooklyn, Redeemer Counseling Services, Redeemer City to City, and Hope for New York’s technology systems, data management, and information security. This role ensures that information systems effectively support the organization’s mission, daily operations, and long-term objectives. The Director leads the Information Services team (currently four part-time IS support team members) in delivering excellent technical support, maintaining secure and reliable systems, and advancing the organization’s digital strategy. This role will be responsible for structuring the department in a way that aligns with and supports the future needs of the Redeemer network of churches and ministries.

Essential Duties and Responsibilities

Leadership and Strategy

Develop and implement a comprehensive Information Services strategy aligned with organizational goals and ministry objectives.
Lead, mentor, and develop Information Services Support staff, fostering a collaborative, service-oriented culture.
Serve as a technology advisor and subject matter expert to senior leadership, helping evaluate new tools and systems that improve ministry effectiveness and operational efficiency.
Establish policies, procedures, and standards for technology use, data management, cybersecurity, and user support.

Systems and Infrastructure Management

Oversee the design, maintenance, and reliability of network infrastructure, hardware, and software systems.
Manage system upgrades, migrations, and lifecycle planning to ensure technology remains current and cost-effective.
Oversee relationships with vendors, consultants, and service providers, ensuring quality and value.
Ensure business continuity through appropriate disaster recovery and backup systems.

Information Security and Data Stewardship

Protect organizational and personal data through strong cybersecurity protocols, access controls, and regular audits.
Ensure compliance with applicable laws, regulations, and best practices for data privacy and information security.
Oversee permissions, authentication, and identity management systems.
Support departments in responsible data use, reporting, and analysis to inform decision-making.

User Support and Service Delivery

Oversee help desk operations, ensuring timely, courteous, and effective support for all users.
Champion user education and training on technology tools, systems, and security practices.
Establish service level expectations and track performance metrics for continuous improvement.

Systems Architecture & Technology Stack Development and Deployment

Champion the strategic use of technology to drive efficiency, consistency, security, and excellent end-user experience across the organization.
Architect, implement, and maintain the integrated IT/IS software stack that supports a 200-employee, Mac-dominant environment.
Oversee Mac fleet management through Rippling MDM and Apple Business Manager, including zero-touch deployment, automated onboarding/offboarding, and standardized software provisioning.
Maximize Rippling platform capabilities — including Identity & Access Management, evaluate use of SSO, and Rippling Software integrations (Google Workspace, Microsoft 365, etc), role-based app assignments, and RPass password management.
Deploy, manage, and monitor cybersecurity tools including Cisco Secure Endpoint, Upfort Shield Cyber, Cisco Umbrella(DNS filtering), MFA enforcement, device-compliance baselines, and risk-posture dashboards.
Administer Zendesk as the enterprise service platform: SLAs, ticket routing, workflows, macros, metrics, user satisfaction measurement, and automation of self-service and knowledge-base resources.
Implement and maintain remote-support tools enabling efficient laptop servicing regardless of employee location.
Develop and document systems architecture standards, device-management policies, security requirements, and lifecycle procedures for hardware and software.
Oversee network and infrastructure integrations (Wi-Fi, LAN, VPN, remote access) with internal teams and external partners.
Manage vendor relationships and ensure all systems work cohesively to support staff, security, and organizational mission.

Budget and Resource Management

Develop and manage the Information Services budget, aligning spending with strategic priorities.
Evaluate technology investments for cost-effectiveness and long-term sustainability.
Maintain accurate records of licenses, warranties, and service agreements.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field required; Master’s degree preferred.
Minimum 5–7 years of progressively responsible IT leadership experience, including effective supervision of staff and management of systems infrastructure.
Strong knowledge of network administration, data security, and enterprise software systems (e.g., Microsoft 365, Google Workspace, AVL, security hardware and software, church management or donor databases, financial systems).
Proven ability to lead teams, manage projects, navigate conflict, influence others, and communicate effectively with both technical and non-technical stakeholders.
Demonstrated success in developing and implementing technology strategies in a mission-driven or nonprofit environment preferred.
Commitment to the mission, values, and faith-based culture of the organization.

Core Competencies

Leading Self	Ethics and Integrity	Instills a climate of trust by admitting own mistakes and taking responsibility for one's actions; discusses potential ethical or moral problems and wrongdoing with employees and responds appropriately. Does not sweep issues under the rug, or downgrade their seriousness.
	Self-awareness	Calms self and others during stressful times. Comfortably handles risk and uncertainty and is decisive in ambiguous situations. Uses setbacks in a constructive way and demonstrates a mindset of continuous learning and improvement. Anticipates and responds in a proactive manner to future needs that may not be obvious to others. Ability to adapt to ever changing workload priorities and events and effectively reprioritizing or deferring tasks in line with operational and strategic goals.
	Teachable / Desire to Learn	Participates in various leadership development opportunities including training, coaching, and mentoring and applies key learnings; takes initiative to learn outside of current duties and responsibilities to meet own developmental goals and align with future organizational needs.
	Adaptable	Adjusts organizational priorities quickly as situations change; shifts goals and initiatives to align with new or changed organizational priorities. Supports and adapts to major changes that challenge traditional ways of operating. Adapts interpersonal style to diverse individuals and groups in a range of situations. Anticipates change and adapts own plans and priorities accordingly.
	Accountability	Consistently lives out the values of the organization and the Christian faith. Consistently presents as calm, competent, and professional. Sets enhanced objectives for self and others. Addresses unsatisfactory and unethical behavior with urgency.
	Drive and Motivation	Describes future scenarios and related opportunities. Plans potential responses involving resources, peers, processes, and technology. Leads a timely response, seeking internal/external advice and consultation, and sustains progress through uncharted territories.
Leading Others	Communicating Effectively	Converses with, and writes to, peers in ways that support a healthy work environment and success in transactional and administrative activities. Conducts discussions in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.
	Valuing Diverse Backgrounds and Experiences	Builds a diverse staff with a variety of skills who function effectively to accomplish the mission of the organization.
	Building Relationships	Sets objectives necessary for obtaining feedback and assistance. Maintains effective communication. Shares ideas, issues, and opportunities with members of personal network. Seeks referrals from others with relevant expertise and influence. Attends and maintains relationships with relevant formal and informal professional groups and organizations.
	Developing Others	Regularly provides constructive feedback and recognition to team members regarding job performance and works with them to identify work goals and create individual development plans. Identifies, mentors, and raises the profile of future high performers and leaders. Determines best approach and mediates conflict between individuals and groups
	Humility	Accepts challenges to his or her perspective and takes the opportunity to reframe or ask follow-up questions; communicates and listens for understanding; able to see things from other's perspectives.
Leading Teams	Problem Solving	Applies problem-solving methodologies to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends solutions in collaboration with other team members.
	Decision Making	Changes course of action despite public support when new information indicates previous strategy would not succeed; makes timely decisions using available information regarding operating budget reductions.
	Influencing Others	Develops trust among leadership; persuades others to change leadership position or approach to better fit a situational need; obtains buy-in for change initiatives.
	Conflict Management	Meets with employees and addresses concerns regarding critical issues in an open and honest manner; takes action to address behavior issues to ensure employees treat each other with respect; manages conflict among team members.
Leading Departments	Leading Change	Participates in change initiatives by implementing new directions and providing appropriate information and feedback. Offers ideas for improving work and team processes. Experiments with new approaches and improves productivity through trial and error.
	Setting Vision and Strategy	Communicates a collective purpose, creates a clear line of sight to the organization’s mission, and ensures alignment with the goals and strategies. Engages in ongoing data collection to ensure that decisions are aligned.
	Collaborative Leadership	Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives and outcomes. Constructively expresses own point of view or concerns, even when it may be unpopular. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.
	Financial Acumen / Budget Management	Works in an efficient and effective manner to optimize budget spend on day to day activity and events. Considers the big picture when making financial decisions.

Work Environment and Requirements

Full-time, exempt position; occasional evenings or weekends may be required for system maintenance or major initiatives.
Ability to lift up to 40 lbs (computer equipment, servers, etc.) as needed.
On-site schedule, depending on organizational needs.

Full-time members of the Redeemer team, are offered competitive salaries, paid time off, and benefits, to include:

Fully paid Medical Plan Premiums
Shared cost PPO Medical Plan Option
Fully paid Dental insurance premiums, with dental buy-up plan option
Fully paid Vision insurance premiums
403b Retirement, plus company match
Redeemer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment policies.
Voluntary accident, life, and AD&D policies for employee, spouse, and children
Redeemer-funded HSA and HRA with elected high-deductible medical coverage
Optional Limited Purpose FSA for dental, vision, and dependent care costs
Transit / commuter benefit
Counseling benefit

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set; experience and training; licensure, certifications, and ordination; and other organizational needs.

60600 - Information Services

New York, NY

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