Your purpose starts here! By joining Redeemer Counseling, you’ll help build a great city; bringing personal conversion, community formation, social justice, and cultural renewal to New York City and, through it, the world. We are FOR NYC; creating space for our community, where people’s questions are valued, and where our neighbors are known, loved, and cared for.

Job Title: Sr. Manager of Operations and HR

FLSA Status: Exempt

Job Band: 7

Department: Redeemer Counseling Services (RCS)

Reports to: Chief Operating Officer 

Work Hours: Full time, 40 hours per week hybrid position, with a minimum of 4 days in person. Occasional evenings or weekends as needed.

Compensation Range: $75,000 - $85,000

About Redeemer Counseling:

Redeemer Counseling (RCS) is a professional Christian counseling and training center based in midtown Manhattan. We connect the Gospel and counseling best practices for individuals and churches. Our staff of more than 40 professionally trained counselors and trainers journey with people to deeper healing and transformation.

Position Summary:

The Senior Manager of Operations and HR is a mission-driven and forward thinking individual who is responsible for managing all critical operations of the organization including operational logistics, HR, IT, systems, and facilities. They are the primary leader in ensuring that the organization runs smoothly on a day-to-day basis, in addition to promoting improvement for long-term growth and effectiveness.

Essential Functions:

Leadership

• Informing, through effective data and reporting, organizational strategy including plans to optimize internal operations and efficient workflow.
• Modeling professionalism, staff and counselor care, and effective conflict resolution.
• Collaborate with department heads on administrative components related to their operations and HR, ensuring their needs are supported, and provide guidance, information, and training as needed.
• In collaboration with the COO, assist in the development of the annual strategy with the team and regularly review, update, and assess progress. 

Operations

• Lead and supervise the Operations team (4 regular staff and 2 on-call support staff) that manages the front desk, intakes, scheduling, and billing process for clients seeking counseling. Provide support, feedback, and management to the team with regular 1:1 and team meetings. Create and implement development plans for their professional growth.
• Create a monthly front desk schedule and a weekly manager schedule to ensure that all critical functions are covered during all office hours.
• Oversee the facilities in office management of midtown Manhattan offices, including the negotiation of vendor contracts, the implementation of safety policies, and coordinating building maintenance.
• Provide guidance and tracking of critical staff support processes such as counseling credentials paperwork and professional development funds.
• Oversee and support internal and external communication strategy (branding, social media, fundraising alignment) by providing direct supervision to the Communications Manager/Coordinator, including regular check-ins, performance feedback, and annual evaluations. Ensure the Communications Manager has the tools, clarity, and support needed to execute high-quality work.

Data and Systems

• Oversee direction, policies, and procedures for RCS data management and systems including compliance to HIPAA requirements.
• Train all staff on the use of these systems and provide frequent updates and training on best practices.
• Coordinate with Operations, Finance, and Fundraising teams to provide data and reports for fundraising and marketing purposes.
• Oversee data collection, reporting, and analytics (e.g. expenses, inventory, intakes and conversions, counselor utilization, staffing, etc.) and analyze/ formulate action steps.
• Oversee and/or complete projects related to modifying, updating, and improving existing RCS systems and processes. Includes reviewing, managing, updating Standard Operating Procedures in coordination with COO.
• Oversee annual client fee adjustment project and other adhoc projects as needed.

HR, IT, and Finance Collaboration

• Collaborate with the Redeemer Central Services Human Resource team on network-wide policies, recruitment, benefit and payroll administration (e.g. HR Collegiate Team)
• Provide oversight to all Human Resource processes at RCS, including onboarding, promotions, performance reviews, leaves of absence, and terminations.
• Manage relationship with Redeemer Central Services IT team on information technology support for the staff and office.
• Collaborate with the external vendor serving as RCS Bookkeeper regarding client billing, counselor pay, and counselor sick time.
• Contribute to the annual budget process; collaborate with all departments to develop and monitor budgets. Serve as lead manager of Operations budget.

Core Competencies:

• Ethics and Integrity - Actions match words and convictions; adheres to moral and ethical principles; respects and follows laws and regulations. Models high standards of behavior.
• Self-awareness - Has insight into blind spots; demonstrates introspection; seeks to continually improve insight into self.
• Teachable / Desire to Learn - Assesses and recognizes own strengths and weaknesses; willing to learn from others; pursues self-development.
• Adaptable - Not rigid to his or her way; ability to adjust to plans or other team members; willing to adapt to changing circumstances.
• Accountability - Holds self and others accountable for measurable high-quality, timely, and effective results. Accepts responsibility for mistakes. Complies with established policies and guidelines.
• Drive and Motivation - Believes he or she is God’s masterpiece, created to do good works; employs optimism with self and others; works hard and with high energy. Takes initiative to identify and address obstacles, issues, and opportunities.
• Communicating Effectively - Clearly and effectively shares concepts, ideas, feelings, opinions, and conclusions verbally and in writing. Listens attentively and for comprehension. Reinforces words through appropriate body language tone.
• Valuing Diverse Backgrounds and Experiences - Fosters a workplace where diversity and individual differences are valued and appropriately leveraged to achieve the vision and mission of the organization.
• Building Relationships - Growing interpersonal skills; improving relationships with peers and/or direct reports; approachable; seeks to be more available to others; improving ability to put people at ease. Maintains and fosters relationships within, across, and external to the organization.
• Developing Others - Coaches, mentors and motivates others to meet the organization’s vision, commitments and goals. Provides a team environment that fosters positive and constructive feedback, recognition, leadership, and personal and professional development.
• Humility - Seeks to serve others; leads by example with a modest view of one's own importance, and respect for others.
• Problem Solving - Anticipates, identifies, and defines problems. Seeks root causes. Develops and implements practical and timely solutions. Brainstorming; troubleshooting possible issues; weighing pros and cons; and identifying creative solutions.
• Decision Making - Makes well-informed, effective, and timely decisions; perceives the impact and implications of decisions.
• Influencing Others - Persuades others; builds consensus through give and take; gains cooperation from others to accomplish goals.
• Conflict Management - Increasing tolerance for conflict; improving attitude toward conflict; accepting a certain degree of conflict as necessary; becoming better at resolving conflicts; learning conflict resolution methodologies.
  
  

Knowledge & Skills

• Knowledge of performance management best practices; experience setting and monitoring organizational outcomes
• Proficiency in Zoom, Microsoft Office Suite, Google Suite and Adobe Suite
• Advanced technology and computer skills
• Excellent organizational, project management, time management skills
• Ability to work effectively individually and as part of a team
• Ability to provide training, coaching, and support across organization
• Proven ability as a project manager, ability to efficiently deliver results in a timely manner
• Thrives under pressure, remains calm and takes on difficult challenges
• Resourceful and strategic problem-solving ability; takes initiative with solutions
• Consistently delivers on deadlines, and ability to take on multiple projects and tasks
• Strong collaborator; ability to work with multiple teams
• Drive to create systems and continuously improve processes
• Excellent interpersonal and relational skills
• Excellent data management and skills in managing data spreadsheets. Attention to detail.

Required Qualifications:

• Bachelor’s Degree or work experience equivalent
• Deep commitment to mental health services
• Identify with the Christian faith, attend a church, and align to the statement of faith for RCS
• 8+ years of professional experience in nonprofit/business management, operations, human resources, and/or finance
• 3+ years of experience directly managing a team size of 4 or more
• Demonstrated success leading the development, implementation assessment, and improvement of technology, administrative, and organizational development policies.

Preferred Qualifications:

• Master’s Degree or work experience equivalent
• Familiarity with or a degree in psychology, counseling, or related field
• 12+ years of professional experience in nonprofit/business management, operations, and/or human resources
• Experience in Data management and analytics

Full-time members of the Redeemer Counseling team, are offered competitive salaries, paid time off, and benefits, to include:

• Fully paid Medical Plan Premiums
• Shared cost PPO Medical Plan Option
• Fully paid Dental insurance premiums, with dental buy-up plan option
• Fully paid Vision insurance premiums
• 403b Retirement, plus company match
• Redeemer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment policies.
• Voluntary accident, life, and AD&D policies for employee, spouse, and children
• Redeemer-funded HSA and HRA with elected high-deductible medical coverage
• Optional Limited Purpose FSA for dental, vision, and dependent care costs
• Transit / commuter benefit
• Counseling benefit

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set; experience and training; licensure, certifications, and ordination; and other organizational needs.