At Redirect Health, we’re on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for Care Logistics Operations Manager.

The Care Logistics Operations Manager plays a vital role in overseeing the provider care team (Medical Assistants) within a dynamic 24/7 business environment, as well as supporting the Care Logistics Department with training and other support. This position requires a strong foundation in operational management, experience in coaching and team development, and exceptional customer service skills. A background in healthcare, along with experience in departmental training and quality assurance, is highly desirable. 

Why Join Us?
We’re redefining healthcare by removing the financial burden for our team members and their families. Here's what FREE healthcare means for you:

• No premiums
• No co-pays
• No deductibles
• No out-of-pocket maximums

That’s right—your entire family gets access to comprehensive, free healthcare. On average, this benefit saves our team members $20,000 annually. It’s our way of ensuring you can focus on what matters most—your health and well-being.

What You’ll Do:

• Lead and supervise the coordination and processing of team tasks such as prescription and lab orders, referrals, member follow-ups, benefit inquiries, virtual clinic visit scheduling, and interaction closures. 

• Conduct quality checks for accuracy and timeliness of completion and provide constructive feedback. 

• Act as a liaison between providers, leadership, and team members, facilitating clear communication and effective delegation 

• Assess staffing needs, determining the adequate number of staff necessary to provide quality patient care. 

• Facilitate and conduct department meetings, one-on-ones and employee reviews. 

• Ensure strict adherence to HIPAA compliance standards. 

• Effectively manage remote employees by coordinating day-to-day operations, setting expectations, and providing guidance. 

• Support training efforts and create/update departmental training materials and communications. 

• Achieve departmental KPIs and quality metrics, including call reviews and performance improvements. 

What We’re Looking For:

• 2 - 5 years in Operational Management. 

• Prior experience in healthcare, contact center operations, and training is a plus. 

• Demonstrated ability to coach and lead teams engaged in member-facing interactions. 

• Strong work ethic with excellent organizational skills and attention to detail. 

• Self-motivated and solution-oriented, with the ability to identify issues and implement effective resolutions. 

• Exceptional multitasking skills, capable of staying composed under pressure. 

• Proficiency operations technology paired with solid business acumen. 

What You’ll Earn:

• Salary starts at $75k, DOE.
• FREE Healthcare Benefit for You and Your Family – No payroll deduction.
• Dental & Vision Insurance.
• Paid Sick & Vacation Time.
• Access to a 401K saving plan after 6 months.