At Redirect Health, we’re on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for a Member Bills and Reimbursement Manager to join our growing Member Success team.

Join our Customer Success team as a Member Bills and Reimbursement Manager and lead the charge in helping members navigate billing, reimbursement, and claims challenges with clarity and confidence. You’ll manage a high-performing team, develop scalable processes, and serve as a key cross-functional partner — all while keeping the member at the center.

Why Join Us?
We’re redefining healthcare by removing the financial burden for our team members and their families. Here's what FREE healthcare means for you:

• No premiums
• No co-pays
• No deductibles
• No out-of-pocket maximums

That’s right—your entire family gets access to comprehensive, free healthcare. On average, this benefit saves our team members $20,000 annually. It’s our way of ensuring you can focus on what matters most—your health and well-being.

What You’ll Do as the Member Bills and Reimbursement Manager

As part of the Redirect Health Customer Success function, you’ll be responsible for:

Team Leadership

• Manage and develop the Member Bills and Reimbursement team
• Set performance goals, oversee team structure, and monitor workload
• Lead team meetings and ensure compliance with changing plan guidelines

Billing & Claims Oversight

• Oversee the full lifecycle of medical billing submissions and reimbursements
• Ensure SOPs are followed for claims processing, receipts, virtual card payments, and more
• Conduct audits and ensure compliance with plan benefits and regulatory requirements

Member Experience & Escalation Handling

• Support members directly with escalated billing issues
• Communicate timelines and outcomes with clarity and empathy
• Identify opportunities to improve processes and prevent repeat issues

Cross-Functional Collaboration

• Work closely with internal teams like TPA, Complex Claims, and Care Logistics
• Ensure clean handoffs, strong alignment, and timely resolutions

Data, Reporting & KPIs

• Track and improve performance using key metrics like Speed to Closure and Clean Claim Rate
• Report on trends and lead improvement initiatives across the department

What We’re Looking For

• 5+ years in a supervisory or managerial role
• Experience in healthcare billing, reimbursement, or claims (strongly preferred)
• Proven leadership skills and operational excellence
• Customer-first mindset and love for solving complex issues
• Strong communication, analytical thinking, and a hands-on approach

What You’ll Earn

• Pay Range: $55k-$65k Salary
• FREE Healthcare for you and your family – with no payroll deduction
• Dental & Vision Insurance
• Paid Sick & Vacation Time
• 401(k) access after 6 months