About Regent Surgical Health

Since 2001, Regent Surgical Health has been a leader in developing and managing successful surgery center partnerships between hospitals and physicians. We continually improve and evolve the ASC model based on changing market conditions to stay ahead of emerging trends. From this vantage point, our team has developed proprietary ASC ownership models that give both physicians and hospitals what they need to ensure long-term clinical and financial success. 

Regent offers a comprehensive and competitive benefits package as one way to recognize our employee's contribution to the success of the organization and our role in helping you and your family to be healthy, feel secure and maintain a work/life balance.

Pursuant to the ADA, Regent will provide reasonable accommodation(s) to all qualified employees with known disabilities, where their disability affects the performance of their essential job functions, except where doing so would be unduly disruptive or would result in undue hardship.

We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.

We are an equal opportunity employer.

POSITION SUMMARY:

Under the direction of the Business Office Manager the Front Desk Representative performs a variety of administrative tasks to arrange for the admission of patients to the surgery center and will continue to monitor the patients’ status and location while in the surgery center.

DUTIES/RESPONSIBILITIES:

• Greet and speak with patients and family members in a friendly and compassionate manner.
• Coordinate preadmission verification on all scheduled admissions; coordinate with patient accounts as needed. Input data from patient questionnaires; collects and verifies patient data at admission.
• Complete admitting registrations in a professional, accurate, customer oriented, and timely manner including collection of copayments and deductibles from patients.
• Give appropriate instructions to patients at the time of admission.
• Demonstrate the ability to effectively communicate with others including physician offices, insurance companies, patients and others about insurance benefits and costs associated with procedures.
• Telephone, log, and fax insurance companies when required for reimbursement.
• Proactively approach problem identification and solutions.
• Demonstrate appropriate time management skills, prioritization, and task completion.
• Maintain waiting area and front desk area in a neat and orderly manner.
• Demonstrate ability to work within a stressful environment under consistent deadlines, pressures, and interruptions.
• Demonstrate compassion every day without reservation; puts others first; respect others and their differences; show empathy for others.
• Maintain confidentiality of Center and patient information at all times.
• Present neat appearance in proper attire and identification.
• Perform other duties as assigned.

EDUCATION/EXPERIENCE

REQUIRED:

• High school diploma or equivalent
• BLS certification (upon hire)

PREFERRED

• One year of front desk experience in a medical office or surgical center