About Relo Metrics
Since day one, the Relo Metrics team has pushed past traditional boundaries in the sports sponsorship arena to ensure our clients are always a step ahead through innovative, intuitive data solutions.
Relo Metrics is an AI-powered, fast-growing, global Saas company that works with marquee sports leagues, clubs, agencies and brands to help them realize and optimize the value of their sports sponsorship investments. Our sponsorship analytics intelligence platform empowers our clients with the insights they need to retain and grow revenue with dedicated support from our world-class team of industry experts.
Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more!
Sr. Customer Success Manager
This full-time position requires a proactive, experienced, client-facing professional that possesses a demonstrated ability to successfully deliver on Relo Metric and client goals.
At Relo Metrics, the Customer Success team’s key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We understand our clients' businesses and establish relationships with key stakeholders across the client organization to earn trust as thought leaders. The Senior Customer Success Manager will be responsible for managing a portfolio of Enterprise and SMB clients, delivering strong client retention and upsell. Your strategic account management will enable product optimization and provide thought leadership and industry best practices.
You have a strong passion for sports, previous hands-on account management experience, with a SaaS/data background and thrives in a fast-paced environment. This person will orchestrate account success by partnering with Marketing, Product, Sales and Executive Leadership. The Sr. Customer Success Manager will report into the VP of Customer Success.
What You'll be Doing
One Sentence Summary (Ex: "You have a strong passion for sports, previous hands-on account management experience, with a SaaS/data background and thrive in a fast-paced environment.")
Qualifications
Location: Preferably in the NYC or LA metro market, but remote will be considered.
What's In It For You?
At Relo Metrics, competitive base pay is a part of a total rewards package which also includes benefits and wellness. The reasonable estimated base pay range for this role is from $85,000 - $100,000 annually. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.
The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.
***Please note that Relo Metrics currently only supports hires in the following US states:
Arizona, California, Colorado, Connecticut, District of Columbia, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Virginia
The pay range for this role is:
85,000 - 100,000 USD per year (United States)
Customer Services
New York, NY
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