GENERAL OVERVIEW:

At Remedy Place, the world’s first social wellness club, we offer industry-leading self-care experiences through a luxury hospitality lens. From offering date night alternatives in the sauna to IV suites made for working and multitasking, our clubs are pioneering a new wave of social self-care. Our mission is to help people feel better than ever—all in an elevated environment designed to enhance their health and their social lives.

The GM works closely with the VP, Club Operations, and cross-functional teams (Marketing, Membership, Finance, Operations, and Events) to develop and execute business strategies that optimize member satisfaction, revenue growth, and team culture.

At Remedy Place, every leader is first and foremost a team player, dedicated to elevating guest and member experiences while fostering a culture of operational excellence and accountability.

ESSENTIAL RESPONSIBILITIES

Hospitality Leadership + Culture Building

• Consistently lead with a culture of “Lasting Impression” Hospitality, elevating both guest and team member experiences.
• Inspire a high-performing team by modeling presence, poise, empathy, and professionalism at all times.
• Deliver memorable moments for guests by ensuring every touchpoint reflects the Remedy Place ethos.
• Provide real-time feedback, coaching, and recognition to promote growth, engagement, and accountability.
• Cultivate a safe, inclusive, and values-aligned workplace that promotes diversity, belonging, and continuous learning.
• Actively foster relationships with guests and members to deepen loyalty and brand connection.
• Live and champion Remedy Place’s purpose, values, and standards, ensuring they are reflected in every decision, interaction, and guest experience.

Team Development + Leadership

• Recruit, train, and retain top talent across all club departments.
• Conduct monthly 1:1s and team huddles to ensure expectations, coaching, and feedback are consistent and constructive.
• Partner with concierge team, club crew and wellness practitioners, to ensure alignment across the guest journey.
• Create clear performance pathways and development opportunities for every team member.
• Address performance issues proactively, balancing support and accountability.
• Lead conflict resolution and complex guest situations with professionalism, grace, and sound judgment.

Operations + Business Strategy

• Manage daily operations with excellence, balancing short-term needs with long-term business health.
• Collaborate with the VP of Club Operations on strategic initiatives, revenue targets, and KPIs.
• Build and refine operational systems that empower clarity, efficiency, and high performance across the team.
• Optimize staffing, scheduling, and labor to align with budget and business needs.
• Ensure inventory, cleanliness, equipment, and amenities meet Remedy Place’s luxury hospitality standards.
• Maintain compliance with local, state, and federal regulations, including labor and safety laws.
• Leverage insights from guest feedback channels to continuously improve the club experience.

Membership Growth + Retention

• Oversee acquisition, onboarding, and retention efforts to maintain a thriving, high-value membership community.
• Coach the AGM/Membership Manager to lead immersive tours, personalized onboarding, and relationship-driven communications that inspire retention and engagement.
• Collaborate with marketing, events, and partnerships to deliver integrated engagement strategies.
• Track and analyze membership metrics to inform programming, promotions, and retention strategies.

Brand Experience + Cross-Functional Collaboration

• Partner with Marketing, Education, and Creative to bring campaigns, activations, and seasonal initiatives to life.
• Act as a key collaborator and communicator with HQ departments to ensure smooth rollout of all initiatives.
• Champion Remedy Place brand values, ensuring alignment in aesthetic, tone, and service across all club operations.
• Build trusting relationships with other leaders across the business, contributing to shared learning and consistency in decision-making.

QUALIFICATIONS + SKILLS

• 6+ years of management experience in high-end hospitality, wellness, or luxury lifestyle environments.
• Strong leadership skills with a passion for mentoring and developing high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to build relationships with guests, team members, and leadership.
• Proven track record of driving membership sales and revenue growth in a luxury or wellness setting.
• Highly organized, detail-oriented, and solutions-driven, with strong problem-solving abilities.
• Ability to manage complex operations, ensuring efficiency and adherence to brand standards.
• Tech-savvy, with experience using membership platforms, CRM systems, and digital scheduling tools.
• Flexible schedule—ability to work evenings, weekends, and holidays as needed.
• Ability to thrive in a fast-paced environment, maintaining poise and professionalism at all times.

PHYSICAL DEMANDS + WORK ENVIRONMENT

• Ability to stand and walk for extended periods.
• Comfortable going up and down stairs throughout the club.
• Ability to use a laptop and phone for administrative work.
• Must be able to lift up to 50 lbs as needed.
• Ability to bend, kneel, and squat to assist in guest experiences.
• Ability to read equipment dials and guest booking platform
• Scheduling flexibility including weekend, evenings, holiday availability to support business needs.

WHY JOIN REMEDY PLACE?

• Be part of a passionate team values excellence, wellness, and connection.
• Work in an environment where personal growth and collaboration thrive.
• Competitive salary and discretionary bonus plan.
• Comprehensive Medical, Vision, + Dental insurance for Full-time employees.
• Partial employer contribution to dependent benefits for Full-time employees.
• Employee Assistance Program to support overall mental wellbeing.
• Life Insurance.
• Flexible Spending Options (Health Care + Commuter).
• 401K.
• Employee Referral Bonus Program.
• Employee Club Membership.

COMPENSATION:

Salary Range: $120,000 - $140,000

If you are a passionate leader with a love for wellness, hospitality, and luxury experiences, we invite you to join our journey in redefining self-care.

*This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.

Remedy Place is an equal opportunity employer. All applicants will be considered for employment 

without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).