About Rentsync:
Rentsync is an award-winning, high-growth organization that provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada and the United States.

About the Role:

The Integrations Support & Quality Analyst ensures the smooth operation, accuracy, and reliability of feed and integration projects. This role combines technical support with quality assurance, focusing on troubleshooting integration issues, validating data accuracy, and maintaining system reliability. The Integrations Support & Quality Analyst works closely with project managers, developers, support team, and clients to ensure integrations are implemented correctly, maintained efficiently, and continuously improved.

Duties & Responsibilities:

Support & Troubleshooting

• Serve as the first point of contact for integration-related issues and change requests, resolving support tickets in a timely and professional manner.
• Investigate data discrepancies, errors, and system failures, escalating to technical teams when necessary.
• Provide clear communication to internal teams and clients regarding issue status, resolution, and prevention.

Quality Assurance

• Test new integrations, updates, and enhancements to ensure functionality and accuracy.
• Monitor live integrations for data accuracy, reliability, and performance.
• Document bugs, errors, and quality findings, collaborating with technical teams for resolution.

Process & Documentation

• Work with Onboarding Team to create and maintain knowledge base articles, FAQs, and support documentation for internal teams and clients.
• Standardize QA and support processes to ensure consistency and efficiency.
• Identify recurring issues and recommend process or system improvements to reduce errors.

Collaboration & Continuous Improvement

• Work closely with project managers and clients to ensure smooth handoffs from project delivery to support.
• Partner with developers and integrations managers to improve workflows, testing protocols, and system stability.
• Provide feedback on product enhancements based on recurring support cases and QA findings.
  
  

Key Role Objectives:

• Quick, effective resolution of integration-related support requests.
• Consistent accuracy and reliability across all integration projects.
• Documented QA processes and test plans that prevent issues before deployment.
• High client satisfaction due to proactive support and clear communication.
• Reduced volume of recurring issues through continuous improvement efforts.

Required Knowledge, Skills & Abilities:

• Strong problem-solving and analytical skills with keen attention to detail.
• Familiarity with QA methodologies, testing tools, and bug-tracking systems.
• Excellent communication skills for working with both technical teams and non-technical clients.
• Ability to manage multiple issues and priorities in a fast-paced environment.

Essential Qualifications:

• 2–4 years of experience in technical support, QA, or operations (preferably with integrations, APIs, webhooks, or data feeds).
• 2+ years experience working with Zapier connections.

Additional Preferred Qualifications:

• Experience in SaaS, digital marketing, or data integration environments is an asset.
• Experience working with large volumes of data (real estate or rental housing data is an extreme asset, but not required).

Rentsync is an equal opportunity employer. If you are selected to participate in the interview process and require unique accommodations, please don’t hesitate to let us know. 

Successful candidates may be required to complete a criminal background check in the final phase of the interview process.