About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

Are you passionate about unlocking human potential and contributing to organizational excellence? We’re seeking an enthusiastic Instructional Content Developer and Learning Facilitator to play a pivotal role in shaping our team’s growth journey under the strategic guidance of our L&D Lead.

In this role, you will design and develop engaging learning experiences that help new hires and existing specialists alike become confident, high-performing team members.

This is an exciting opportunity to make a tangible impact in a fast-paced, evolving environment—where creativity, collaboration, and facilitation skills drive learning and development success.

What you'll do

• Instructional Design & Content Development

o   Collaborate with the L&D Lead and operational teams to design, refine, and maintain training materials and onboarding content.

o   Develop instructional resources, including process documents, FAQs, and LMS content, ensuring accuracy, accessibility, and alignment with current practices.

o   Implement modern learning tools and methodologies to enhance engagement and learning outcomes.

o   Support knowledge base and LMS updates, ensuring content remains current and user-friendly.

• Evaluation & Continuous Improvement

o   Gather feedback from participants and stakeholders to evaluate training effectiveness and identify improvement opportunities.

o   Stay up to date on industry trends and emerging learning technologies to continually improve programs.

• Facilitation & Training Delivery

o   Assist with and occasionally facilitate training sessions, ensuring content aligns with company values and learning objectives.

o   Support the planning and delivery of process refresher trainings and workshops.

Who You Are

• Strategic thinker who aligns learning initiatives with team and business goals.
• Innovative, staying ahead of trends and integrating modern tools to create engaging experiences.
• Strong communicator and collaborator who builds effective relationships across teams.
• Adaptable in a fast-changing environment, supporting teams through change with confidence.

Requirements

• Bachelor’s degree OR 2+ years of experience in Human Resources, Organizational Development, Education, or related field.
• Minimum 2 years of experience in learning and development roles, including instructional design and facilitation.
• Demonstrated ability to develop and deliver effective training programs.
• Strong facilitation, presentation, and coaching skills.
• Collaborative mindset with the ability to partner across departments.
• Adaptable, resourceful, and comfortable navigating dynamic environments.
• Tech-savvy, with experience using LMS platforms and learning technologies.
• Proactive in professional growth and keeping current with learning trends.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!