Claims Adjuster, Litigation (AV)

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

The AV Litigation Adjuster manages suits arising from autonomous and driver-assist vehicle incidents from the day of service through resolution. AV suits often add product-liability and technology claims to a standard negligence case, so the role directs defense counsel, controls discovery of sensitive technical data, and drives early, well-supported resolution.

What you'll do

• Manage the litigation inventory: assign and direct defense counsel, approve plans and budgets, and review bills against guidelines
• Build the liability and damages case with counsel using vehicle data, video, software and sensor records, and expert input, while coordinating discovery and preservation holds that protect proprietary technical information
• Retain and manage experts, including accident reconstruction, AV systems and human-factors, medical, and economic specialists
• Evaluate exposure, set reserves, and prepare reserve and settlement recommendations for carrier and client review
• Attend mediations, settlement conferences, and trial as needed, negotiating resolution within authority and pursuing contribution, indemnity, and subrogation against manufacturers, suppliers, and other parties
• Track emerging AV case law, state statutes, and regulatory developments, and report on inventory, trends, and key cases to the Team Lead and client partners

Who you are

• Detailed understanding of the SAE J3016 levels of driving automation (Levels 0–5), including how driver-assist (Levels 0–2) and driverless (Levels 3–5) systems shift responsibility among the human, the system, and the operator
• Determine who or what was in control at the time of loss: human driver, driver-assist feature, or automated driving system
• Request, preserve, and read AV evidence, including telematics, event data, camera and sensor footage, remote-assistance logs, and software version
• Apply coverage, liability, and damages analysis across fleet-operator, manufacturer, supplier, and third-party exposures
• Work with AV operator safety, legal, and risk teams under tight response timelines while meeting federal and state crash-reporting, privacy, and data-handling requirements
• Document files so a supervisor, carrier, or auditor can follow the liability decision

Qualifications

• 6–8+ years of litigated casualty claims experience; commercial auto, rideshare, trucking, or product liability preferred
• Juris Doctor or equivalent litigation experience is a plus
• Demonstrated authority and track record settling litigated BI and property claims
• Strong counsel-management, budgeting, and negotiation skills
• Ability to explain technical AV evidence clearly to counsel, mediators, and carriers
• Bachelor's degree or equivalent claims experience
• Active adjuster license(s) as required by the states handled, or ability to obtain within 90 days of hire
• Proficiency in the claims system, document management, and Microsoft Office
• Clear written and verbal communication with claimants, counsel, carriers, and client partners

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance 

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!