About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Who you are

• Passionate adjuster who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency  at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
• Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti status quo. You don't just wish things were done differently, you act on it.
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humor. Claims are hard enough as it is.

What you'll do

• Reporting to the Team Lead, you will manage your own portfolio of credit hire and bodily injury claims across a mix of commercial motor accounts
• Be consistently dependable in achieving or exceeding individual goals and targets, and proactively overcoming obstacles in your claims handling
• Follow and apply best practices for claims handling across the full lifecycle, including claim intake, investigation, evaluation, settlement, and recovery
• Identify and flag trends, patterns, or process concerns within your own caseload to your Team Lead to support wider data analysis and improvement
• Ensure your handling of claims meets client and customer expectations at every stage of the claims process
• Escalate complex or high-value claims to your Team Lead in a timely and well-documented manner
• Maintain accurate and adequate reserves on all claims within your portfolio, in line with internal guidelines
• Identify and promptly report indicators of fraudulent claims activity to your Team Lead, and adhere to all legal and regulatory compliance requirements in your day-to-day handling
• Contribute positively to team culture, support colleagues where needed, and take ownership of your own professional development
• Maintain thorough and accurate claims records and documentation, and provide your Team Lead with timely updates on claim progress, emerging trends, and any concerns within your portfolio

Qualifications

• 3+ years of experience in insurance claims handling, with exposure to motor claims preferred
• Hands-on experience in personal injury and/or credit hire claims, with a working knowledge of GTA and commercial credit hire agreements
• Technical Knowledge: A solid and developing understanding of motor claims processes, including familiarity with relevant Claims Portals, Civil Procedure Rules (CPR), and multi-jurisdiction claims handling
• Awareness of industry regulations and a commitment to following compliance guidelines and internal procedures in day-to-day claims handling
• Comfortable adopting and working within claims management systems and technology, with a willingness to embrace process improvements as directed by the team lead
• Consistent demonstration of quality and accuracy in claims assessment, documentation, and decision-making, with strong attention to detail
• High standards of integrity and ethics when handling sensitive customer and claim information, with a clear sense of personal accountability

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• Retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!