About Resident Interface

Resident Interface is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions), Resident Advocate (Pre-Collections), and Hunter Warfield (Collections) we deliver a unified platform that helps property owners and managers recover revenue, stay compliant, and protect their communities.

With over 40 years of experience, $billions recovered nationwide, and operations across all 50 states, Resident Interface combines technology, transparency, and expertise to transform the way property owners manage delinquencies from the first missed payment to final resolution.

Learn more at www.residentinterface.com

About the role

• Resident Interface is streamlining and modernizing the operational processes behind legal filings, document preparation, data extraction, and high-volume, compliance-sensitive workflows. As the Product Manager – Automation & RPA, you will own the product vision and roadmap for automating some of the most archaic, manual, and labor-intensive processes in the delinquency lifecycle. Your focus areas will include RPA for eviction filings, OCR/IDP for document enrichment, workflow orchestration, and identifying new automation opportunities across Resident Interface’s operations. You’ll work closely with legal, operations, engineering, data, and compliance teams to design scalable automation that improves accuracy, speed, and consistency—potentially leveraging UiPath or similar agentic automation approaches where appropriate. This role is ideal for a Product Manager with experience in RPA, workflow automation, operations tooling, document intelligence, legal tech, PropTech, or financial operations who enjoys turning messy, manual processes into reliable, intelligent systems.

What you'll do

Automation Strategy & Roadmap

• Own the roadmap for automation across legal filing, document intake, case preparation, data enrichment, and related workflows.
• Identify, size, and prioritize automation opportunities across business units—starting with eviction filings and expanding into collections, legal ops, and compliance.
• Build business cases and ROI models for automation based on speed, cost, accuracy, and risk reduction.

RPA & Workflow Orchestration

• Lead development of RPA and automation capabilities that streamline repetitive tasks, form prep, data transfers, and multi-step workflows.
• Collaborate with Engineering to define orchestration layers connecting data intake → document processing → decision logic → filing and downstream systems.
• Design automation that is reliable, observable, and resilient, with clear fallback paths and exception handling.

OCR/IDP & Document Intelligence

• Own the roadmap for extracting structured data from leases, notices, forms, and legal documents using OCR/IDP pipelines.
• Work with Data & Engineering to improve model accuracy, validation flows, and exception queues.
• Ensure structured data from documents flows cleanly into downstream systems and workflows.

Process Mapping & Operational Discovery

• Partner with Legal Ops, Operations, and Filing teams to deeply understand current processes, edge cases, and jurisdictional differences.
• Document as-is workflows and design future-state automated processes that are scalable and compliant.
• Remove inefficiencies, reduce error-prone steps, and standardize workflows across states and clients.

Execution & Collaboration

• Write clear PRDs, workflow diagrams, acceptance criteria, and automation logic specifications.
• Work with engineers, RPA developers, and QA teams to ship high-quality automation features.
• Coordinate change management, training, rollout, and adoption for operational teams.

Compliance, Risk, and Audit Controls

• Ensure automation complies with legal, jurisdictional, and regulatory requirements for filings and document handling.
• Design logging, audit trails, and approval flows that satisfy compliance and risk needs.
• Collaborate with Compliance and Legal to validate workflows and maintain trust in automated systems.

Metrics & Continuous Improvement

• Define and track automation KPIs: success rates, exception rates, turnaround times, cost-per-filing, accuracy, and reliability.
• Use data and root-cause analysis to improve automation coverage and performance over time.
• Expand automation to adjacent processes as core capabilities mature.

Qualifications

Required

• 3–6 years of Product Management experience in RPA, workflow automation, OCR/IDP, legal tech, fintech ops, or similarly operations-heavy domains.
• Direct experience working with engineering or RPA teams that build bots, scripts, orchestration layers, or document-processing pipelines.
• Strong process modeling skills; able to map complex workflows and identify automation opportunities and risks.
• Understanding of system integrations and data flows across multiple applications.
• Excellent communication and stakeholder management across Legal, Ops, Engineering, and Compliance.
• Experience writing PRDs, workflow specs, and success metrics for automation initiatives.

Preferred

• Experience building automation for legal operations, court filings, or document-heavy workflows.
• Hands-on exposure to UiPath or similar RPA and agentic automation tools (e.g., Automation Anywhere, Power Automate, or LLM-based agent frameworks).
• Familiarity with OCR/IDP platforms (e.g., AWS Textract, Google Vision, Abbyy, etc.).
• Background in regulated or compliance-sensitive environments.
• Nice to Have: Knowledge of property management, PropTech, eviction workflows, or rental housing operations.

Mindset

• Automation-first thinker with a bias toward reducing manual, repetitive work.
• System-level thinker comfortable in complex, multi-step operational environments.
• Detail-oriented, with strong sensitivity to edge cases, error handling, and risk.
• Outcome-focused, measuring success through throughput, cost, and quality improvements.
• Collaborative and low-ego, effective with both technical and non-technical partners.
• Adaptable, energized by modernizing legacy processes.

Success in This Role Looks Like

• Filing and document workflows are significantly faster, more accurate, and more scalable through automation.
• OCR/IDP pipelines meaningfully reduce manual data entry/review and improve data quality.
• Exception rates fall, and automation coverage grows across additional processes and jurisdictions.
• Legal and operations teams view automation as a trusted, integral part of their daily workflow.
• Automation becomes a clear efficiency and quality advantage for Resident Interface.