About Resident Interface

Resident Interface is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions), Resident Advocate (Pre-Collections), and Hunter Warfield (Collections) we deliver a unified platform that helps property owners and managers recover revenue, stay compliant, and protect their communities.

With over 40 years of experience, $billions recovered nationwide, and operations across all 50 states, Resident Interface combines technology, transparency, and expertise to transform the way property owners manage delinquencies from the first missed payment to final resolution.

Learn more at www.residentinterface.com

About the role

Our third party collections entity Hunter Warfield is seeking motivated individuals to join our Consumer Collections team. In this role, you will be responsible for resolving outstanding past due balances on behalf of our clients through outbound and inbound phone communication. You will manage a portfolio of accounts, maintain contact and collection productivity, and ensure compliance with company and legal guidelines.

💥 No prior collections experience is required — just drive, professionalism, and a willingness to learn!

Compensation & Bonus Potential

• 💵 Average annual earnings: $50,000–$70,000
• 💰 Uncapped bonus potential based on individual performance
• 🎯 Guaranteed $300/month bonus for the first 2 months post-training

What you'll do

• Make and receive outbound/inbound collection calls, including participation in automated dialer campaigns
• Adhere to work schedules and call expectations consistently
• Follow established scripts, motivators, and rebuttals with professionalism
• Comply with FDCPA, FCRA, and all other applicable regulations and internal procedures
• Conduct skip tracing to locate updated contact information for debtors
• Accurately document account activity including disputes, bankruptcies, and attorney representation
• Manage and follow up on promises to pay and maintain up-to-date work-in-progress (WIP)
• Maintain production standards related to calls, contacts, fees, and promises on a daily, weekly, and monthly basis
• Meet or exceed minimum required quality assurance scores (minimum 4.0 or higher)

Qualifications

• High school diploma or equivalent required
• 2+ years of third-party collections experience preferred, but not required
• Bilingual in Spanish
• Strong negotiation and communication skills
• Ability to multitask and manage time effectively in a high-paced environment
• Comfortable working in a phone-intensive, performance-driven setting
• Basic computer proficiency and familiarity with CRM/collection systems a plus

Success Traits

• Self-motivated and goal-oriented
• Detail-oriented with excellent documentation habits
• Resilient and comfortable handling objections
• Professional, respectful, and driven to meet performance metrics

Compensation, Perks & Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays, and wellness support
• Collaborative and mission-driven team culture