About Resident Interface

Resident Interface is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions), Resident Advocate (Pre-Collections), and Hunter Warfield (Collections) we deliver a unified platform that helps property owners and managers recover revenue, stay compliant, and protect their communities.

With over 40 years of experience, $billions recovered nationwide, and operations across all 50 states, Resident Interface combines technology, transparency, and expertise to transform the way property owners manage delinquencies from the first missed payment to final resolution.

Learn more at www.residentinterface.com

Jr. Quality Assurance Specialist

Responsible for monitoring and reviewing basic compliance, exception identification, and documentation using speech analytics and QA tools.

Requirements

-          +1 year of QA, Collections or related experience

-          English level 90% - verbal and written

-          MS Office proficiency (Outlook, Word, Excel)

-          Ability to communicate with key stakeholders

-          Highly organized with attention to detail

-          Basic knowledge of FDCPA requirements

Main tasks

-          Call & Communication Monitoring

-          Exception Review & Documentation

-          Agent Feedback Support

-          Reporting & Administrative Tasks

We offer

-          Salary: Up to $1,000

-          Schedule: Monday through Friday 6am – 3pm