About Reverb

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

We love working at Reverb because we’re making the world more musical—through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs. We were named a “Best Place to Work” by Built in Chicago and a “Top Workplace'' by the Chicago Tribune. 

About the role
We're looking for an experienced and versatile Talent Programs Manager to join our People team! This role is perfect for

a highly organized individual with a strong generalist background who thrives wearing many hats, bringing order and

excellence to a variety of key HR initiatives. You'll be instrumental in the project management and execution of critical programs that impact our entire employee lifecycle, from the moment someone joins us to their ongoing development and engagement.

This is a full-time hybrid position reporting to the Sr Manager, HR & Talent Programs of our People team. This role will be expected to work from our Chicago office 1-3 times per week depending on team norms.

Responsibilities

• Partner closely with team members to ensure talent programs are aligned with strategic objectives and effectively delivered, and find opportunities for improvement through feedback mechanisms and data analysis.
  
  
• Establish organizational change efforts related to talent program implementations, ensuring smooth transitions and minimal disruption.
  
  
• Lead the project management and execution of our company-wide performance review cycles (e.g., 360 feedback, annual reviews, mid-year check-ins), including timelines, communication strategies, and coordination to ensure timely and accurate completion of performance deliverables.
  
  
• Own successful delivery of various development offerings across the organization, such as online learning platforms and executive coaching, including user access, enrollments, reporting, and vendor relationships.
  
  
• Lead the logistical planning and implementation of various training moments (e.g., manager workshops, skill-building sessions).
  
  
• Maintain our internal HR resources, including process documentation on our intranet hubs, ensuring information is easily accessible, accurate, and regularly updated.
  
  
• Own the project management aspects of our New Hire Onboarding program, such as pre-boarding communications, Manager Onboarding Plans, and surveys.
  
  
• Facilitate New Hire orientation sessions on a rotational basis with other People Team members.
  
  
• Create and implement communication plans for new and existing people programs to ensure clear understanding and adoption across teams.
  
  
• Establish organizational change efforts related to talent program implementations, ensuring smooth transitions and minimal disruption.
• Assist in gathering and organizing documentation related to employee relations matters. Support on follow-up action items as advised by HR lead.

Requirements

• 5+ years of experience in an HR role with an emphasis on program or project management. A generalist background is highly preferred, demonstrating exposure to multiple HR subject areas.
  
  
• Demonstrable track record of successfully leading and implementing sophisticated HR programs from initiation to completion.
  
  
• Excellent project management skills, with the ability to handle multiple priorities, set clear objectives, and deliver results.
  
  
• Experience optimizing online learning platforms and instructional design practices.
  
  
• Familiarity with company-wide survey tools and standard processes.
  
  
• Strong organizational skills and attention to detail, ensuring accuracy and thoroughness in all tasks.
  
  
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with employees at all levels and handle sensitive information with discretion.
  
  
• A proactive and problem-solving attitude, with a commitment to continuous improvement.
  
  
• Proficiency in HRIS systems and Google Suite
• Bachelor's degree in Human Resources, Business Administration, related field or equivalent work experience.

Additional Information

Remote-eligible roles (as indicated in the location header of each job description) are available in all U.S. states except Alaska and Hawaii. Remote roles are currently only available within the U.S. unless otherwise specified in the specific job description.

Reverb offers a comprehensive total rewards package that combines base, bonus, and an array of benefits. Some of our key benefits include but are not limited to the following:

• 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care.
• Life, AD&D, and supplemental long-and short-term disability insurance
• A matching 401(k)
• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays
• Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft
• 18 weeks of gender-neutral parental leave for the birth or adoption of a child
• Up to $25,000 reimbursement of adoption and/or surrogacy related expenses
• Paid sabbatical program
• Annual work/life stipend
• Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that an equitable and inclusive workplace where people from all backgrounds can come, stay and thrive makes us a more relevant and resilient company. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.

We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!