About Reverb

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

We love working at Reverb because we’re making the world more musical—through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs. We were named a “Best Place to Work” by Built in Chicago and a “Top Workplace'' by the Chicago Tribune. 

About the role

Reverb is looking for a Systems Administrator to join our team of enthusiastic IT administrators and support specialists. We are a small but mighty team who value collaboration, authenticity, feedback, creative problem-solving, humility, and trust. We understand how meaningful technology is for Reverb and are passionate about making it sing in harmony with our company goals and employees. We are looking for an individual who is able to take charge and assist in strategic IT projects as well as support our day to day by creating automations that improve our IT help desk.

The role is best filled by a self starter who thrives in a fast paced environment and enjoys solving complex problems.

You will operate as a trusted advisor and technical project coordinator, a mentor for the IT Support team, and provide multi-functional support for technical and non-technical internal users at Reverb. The successful candidate will be comfortable in a dynamic environment with significant and exciting changes that interact with diverse groups. You will work with teams across Reverb to build thoughtful solutions that balance our operational needs, customer experience, and business requirements. We care deeply about encouraging an environment that promotes fulfilling and impactful work. You’ll play an active role in selecting the projects and initiatives that are both exciting to you as well as meaningful to our employee experience.

This is a full-time, hybrid position reporting to the Engineering Manager, IT & Security as a member of the IT Operations team. Hybrid team members are expected to work from our Chicago office 1-3 times per week depending on team norms.

Responsibilities

• Responsible for the support of business applications including but not limited to G Suite, Jamf Pro, Okta, Slack, and GitHub
• Implementing and maintaining an enterprise Meraki network (AWS VPN/Radius), IDP (Okta), SaaS Architecture, AWS, Google Cloud Platform, and OS delivery systems for internal use
• Lead software updates/patch management via Jamf Pro
• Pair with members of the infrastructure and security team on company-wide projects and critical issues
• Find opportunities to reduce toil and lessen the support and operations load on the team
• Share responsibility for the operations and support of our corporate AV systems
• Function as a domain guide for the IT team.
• Act as Tier 2 in the support functions of the help desk team
• Refine team processes and workflows; automation of time-consuming processes
• Document policy, procedure, and technical instructions

Requirements

• You are a resourceful, adaptable, and confident person who will help make our remote and in-person office a happy and productive environment. To be successful in the role, you have:
• Strong background in systems administration and handling medium to large enterprises
• Familiarity in cloud computing, including Google Cloud and AWS
• Knowledge of MacOS command line and common tools
• Background of utilizing scripting languages, automation tooling, and/or workflow orchestration
• Proficiency in connecting third-party SAML/SSO applications to an identity provider
• Proven ability to lead and drive projects to completion
• Superb communication skills in person, via email/tickets/project blueprints, and Slack
• Talent for providing domain expertise and crafting educational moments with other team members
• Aptitude for working through difficult situations and finding compromises

Nice to Have

• Experience working with Meraki or other on premise networking infrastructure
• Demonstrated ability to support audio/visual systems for meetings, presentations, and video conferences, including technical displays, conferencing platforms, and integrated AV equipment
• Working knowledge of MDM technologies, such as Jamf

Additional Information

Remote-eligible roles (as indicated in the location header of each job description) are available in all U.S. states except Alaska and Hawaii. Remote roles are currently only available within the U.S. unless otherwise specified in the specific job description.

Reverb offers a comprehensive total rewards package that combines base, bonus, and an array of benefits. Some of our key benefits include but are not limited to the following:

• 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care.
• Life, AD&D, and supplemental long-and short-term disability insurance
• A matching 401(k)
• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays
• Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft
• 18 weeks of gender-neutral parental leave for the birth or adoption of a child
• Up to $25,000 reimbursement of adoption and/or surrogacy related expenses
• Paid sabbatical program
• Annual work/life stipend
• Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that an equitable and inclusive workplace where people from all backgrounds can come, stay and thrive makes us a more relevant and resilient company. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.

We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!