about revology

revology is a technology-enabled healthcare revenue cycle management (RCM) firm providing outsourced services to hospitals, health systems, and physician groups. Our tech smart-from-the-start strategy enables us to break through conventional barriers and empower each revologist to drive a higher standard of revenue cycle performance. This is possible because we spend our lives in the sweet spot where smart tech and good humans reach their highest potential and maximize outcomes.

At revology, we are committed to stewarding and empowering an inclusive environment within our company and our communities. While we believe in “culture” - we don’t believe in “culture fit”. We encourage every single revologist to bring their unique perspective, lived experience and authentic selves to the table. revology is 

an equal opportunity employer and we encourage everyone to apply for our available positions - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community.

Role: Implementation Engineer, Client Success

Location: Remote. Must work in a location within the United States.

Travel: Up to 10%

Classification: Exempt

Reports to: Director, Product Implementation

Salary Range: Commensurate with experience 

about the role

The Implementation Engineer role is pivotal in guiding revology clients through the implementation process and integration of revology software solutions with their existing Electronic Health Record (EHR) and Patient Accounting Systems (PAS). The Implementation Engineer is responsible for managing client data mapping, extracting data from client source systems, and ensuring data integrity throughout the implementation process – all with a service-first mindset and white glove approach to client success. This role will work closely with both clients/vendors and the internal team serving as a critical point of contact to facilitate a seamless and effective data transition and client onboarding process. 

responsibilities

• Collaborate with clients to perform a comprehensive data model discovery, and map their data model to revology SaaS solution data model(s) to ensure compatibility and accuracy.
• Work with clients and third-party vendors to build, refine, and test data file extracts from their EHR and Practice Management Systems.
• Validate data file extracts for completeness, correctness, and referential integrity to maintain the highest standards of data quality.
• Communicate regularly with clients to understand their needs, address their concerns, and ensure they are aligned throughout the implementation process.
• Assist clients with semi-technical troubleshooting, and guide them through issues related to data extraction and mapping. Knowledge of SQL is preferred but not required.
• Document all processes and procedures, providing clients with clear guidance and support materials to aid their understanding and usage of our system.
• Ensure that the final deliverables meet client requirements and maintain revology’s standards for data integrity and functionality.
• Positively and deliberately engage with colleagues - external and internal - to foster collaborative and productive relationships. 
• Comply with and hold with utmost regard all compliance requirements to protect patient privacy and confidentiality. 
• Stay curious, kind and contribute positively to the revology culture. The health + harmony of the team is everybody’s responsibility at revology.

The statements stated in this job description reflect the general duties as necessary to describe the basic function, essential job duties/responsibilities, job requirements, physical requirements and working conditions typically required, and should not be considered an all-inclusive listing of the job.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences 

or relief, to equalize peak work periods or otherwise balance the workload.

requirements

• Proven ability to build strong, trust-based relationships with clients and internal stakeholders, ensuring a seamless onboarding experience that prioritizes client success.
• 3+ years experience working with healthcare systems (such as: EHR, Practice Management, Patient Accounting) in a client-facing or technical role is required.
• Excellent verbal and written communication skills; demonstrated ability to handle complex client interactions with professionalism.
• Experience in data mapping, extraction, and validation processes. Knowledge of SQL or similar query languages is preferred but not required.
• Strong analytical skills and attention to detail, especially in validating and verifying data accuracy.
• Ability to manage multiple implementation projects simultaneously, prioritize tasks, and meet project deadlines.

physical requirements

Must be able to perform physical activities, such as, but not limited to: moving or handling (lifting, pushing, pulling and reaching overhead) office equipment and supplies weighing 1 to 25 lbs. unassisted.  Frequently required to sit, stand or walk for extended periods during the workday.  Manual dexterity and visual acuity required.  Must be able to communicate effectively on the telephone and in person.

working conditions

Work will generally be performed indoors in an office environment.  Must maintain a professional appearance and manner.  

employment eligibility 

Candidates must be legally authorized to work in the United States without sponsorship.