THE SPONSOR:

Bloom Equity Partners is leveraging decades of investing and operating experience to rapidly unlock transformational growth and deliver superior returns to our investment partners and management teams.  Investing exclusively in lower-middle market technology, software and tech-enabled business service companies, Bloom drives enduring market value by partnering closely with founders and management teams, injecting capital to unlock growth and providing operational resources and expertise to enable meaningful step-change to the business.

THE COMPANY:

RightCrowd is a dynamic and rapidly expanding company in the Physical Identity and Access Management (PIAM) industry, focused on providing cutting-edge solutions to enhance security and streamline access control processes for a diverse range of clients. As we continue to grow and establish our presence in the market, we are seeking an experienced and forward-thinking Revenue Operations Manager to provide strategic input, project oversight, process improvement and tactical execution of revenue operations at RightCrowd. 

JOB SUMMARY:

Working closely with the Go to Market Team, the Revenue Operations Manager will be primarily accountable for these strategic objectives:

·         Improve sales, marketing and customer success effectiveness and efficiency

·         Assist in formulation and execution of sales growth strategies

·         Drive accountability through reporting, analytics and data management

·         Provide change management leadership

·         Serve as internal SME for HubSpot

This individual will be focused on meeting the needs of a growing revenue operations team by driving sales and marketing efficiency and process improvements. A successful candidate will be a highly motivated individual that is detail-, process- and customer service-oriented. This position demands a detailed understanding of the processes and procedures that drive a successful sales organization, as well as strategic thinking competencies.

JOB DUTIES:

·         Help build, refine implement company’s Standard Operating Procedures as it relates to marketing and sales process

·         Evaluate and maintain integrations with expanding marketing and sales platforms

·         Work with go-to-market leadership to identify key strategic initiatives and areas for improvement; translate into actionable goals with supporting activities for each; implement dashboards/reports/tracking

·         Work with Finance and Go To Market Team to manage top-down and bottom-up forecasting; create benchmarks, trending, analysis

·         Map, document and continually improve the sales and marketing process and supporting processes; centralize and standardize process documents to drive consistency and transparency

·         Manage the collection of data for both ongoing as well as special projects or ad-hoc requests; build and maintain dashboards and reports; prepare board/budget meeting materials

·         Define business requirements for sales and marketing technology assist with design, implementation and integration; continuous improvement of solutions over time

·         Implement and enforce processes and tools that will maintain integrity and accuracy of CRM data

·         Maintain reporting tools and manage ad-hoc reporting requests for the sales & marketing departments to analyze and monitor their performance at various levels; design and develop reports that provide sales management, sales reps and other departments with analysis and insights into sales performance

·         Assist in the development of internal audits and controls to ensure integrity of business processes and data

·         Maintain systems process documentation (Revenue Operation Manual)

·         Act as a liaison with other functional departments by understanding the sales model and ensuring the integrity of information available through various system and reporting structures

·         Assist in development of sales training content and delivery

·         Develop and oversee onboarding plan for new sales team members

·         Maintain and improve RFP process and RFP library

·         Constantly strive to provide insights into future direction, process improvement, team alignment, management practices and analytics, etc.

KNOWLEDGE/SKILLS/ABILITIES:

·         Bachelor's Degree in Business Management or equivalent degree/experience

·         Experience necessary to help formulate a vision and strategy for the go-to-market team including an excellent understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM applications, reporting, forecasting, territory management and sales quotas)

·         Strategic thinking and the ability to glean opportunities for improvement from data/reports and team interactions

·         Ability to thrive in a team-oriented, cross-departmental environment

·         Cross-functional business knowledge, especially in the areas of Finance and Professional Services

·         Ability to build and maintain effective working relationships both internally and externally

·         Desire and aptitude to constantly seek out problem areas and drive positive change

·         Experience with HubSpot

·         Proficiency with the Microsoft suite of products and deep experience with Microsoft Excel

·         Strong project management skills and training skills

·         Effective organizational and time management skills

·         Self-motivated with a willingness to learn and self-teach 

·         Deadline driven

·         Strong analytic and quantitative skills; attention to detail; ability to determine trends and propose solutions

Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.

RightCrowd Software Pty Ltd. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.