About Riot Platforms

Riot is a Bitcoin mining and digital infrastructure company focused on a vertically integrated strategy. The Company has Bitcoin mining data center operations in central Texas and electrical switchgear engineering and fabrication operations in Denver, Colorado.

Our mission is to positively impact the sectors, networks and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows the Company to achieve best-in-class execution and create successful outcomes.

Riot is actively expanding and improving its Bitcoin mining operations through innovation, expansion, and procurement, including large-scale expansion of its Texas-based mining and hosting facilities. Join us in building the world’s leading Bitcoin-driven infrastructure platform. 

Key attributes we are looking for

You are interested in Bitcoin and being involved in the sector. You are creative, innovative, and strive to improve organizational efficiency. You have strong communication skills and can multi-task. You identify problems and solve them. You take initiative, you are self-sufficient, and you are detail focused.

About the role

We are looking to add an IT Technician to our growing IT Department. As an IT Technician, you will be responsible for installing, maintaining, and repairing hardware and software components of our organization. This position will directly support our mining operations at our Rockdale, Texas location on-site, 5 days a week. 

Essential Functions

• Provide support to users by being the first point of contact for error reporting
• Resolve user technical issues related to computers, phones, tablets, and other office systems
• Install and update company software and hardware as needed
• Diagnose and resolve technical hardware and software issues on Windows and other operating systems
• Contribute to creating and maintaining documentation for a knowledge base and self-service portal
• Manage inventory and users in various systems

Knowledge, Skills, and Abilities

• 1+ years’ experience with Windows and MacOS workstation support and security
• Understanding of SOX Compliance and IT General Controls
• Strong teamwork and communication skills
• Strong troubleshooting and problem-solving skills
• Working knowledge of relevant operating systems, software and programming
• Good organization, time management and prioritization
• Interest in learning new tech and trying new methods and processes

Education and Experience 

• Associates preferred in computer science or equal amount of years in experience.
• Previous experience in an IT support role, 1+ years preferred 
• Basic networking knowledge
• Professional certifications are a plus (Microsoft Certified IT Professional)

Compensation and Benefits 

• Competitive salary commensurate with experience
• 401k plan with company matching
• Great medical, vision, and dental plans to choose from
• Long-term and Short-term disability
• Additional benefit options (Employee Assistance Program, Pet Insurance, and more)
• Flexible Spending Accounts
• Generous PTO and Paid Holidays
• A fun company culture with tremendous growth opportunities!