About Riparian
Riparian Management and Riparian Capital Partners is a vertically integrated operator of single-family rental housing, focusing on serving low- and moderate-income households. With nearly 1,500 units under management across Baltimore, Pittsburgh, and Detroit, we are a for-profit company dedicated to social impact. Our commitment lies in providing high-quality housing for underserved communities in a challenging affordability landscape.
Since our inception, we have experienced consistent growth, doubling in size annually since 2019 while maintaining a strong focus on our mission and core values. Our team enjoys competitive benefits and compensation, complemented by an inclusive environment, a positive workplace culture, and opportunities for long-term career advancement. We encourage our team members to challenge themselves daily to deliver exceptional results while positively impacting the communities we serve.
Compensation Structure
- Base Salary: $80,000
- Annual Performance Incentive: $5,000
Position Summary
The IT Manager will oversee Riparian Holdings' IT operations and infrastructure, ensuring our IT systems' adequate support and management. This role requires a detail-oriented professional capable of troubleshooting and resolving technical issues, managing hardware and software installations, and ensuring the reliability of our IT infrastructure. The IT Manager will also coordinate with third-party vendors and develop strategies for scaling IT support as the company expands.
Key Responsibilities
Technical Support
- Provide first-line technical support to employees, resolving hardware, software, and network-related issues.
- Install, configure, and maintain computer hardware, software, systems, networks, and printers/scanners.
- Monitor and maintain computer systems and networks to ensure optimal performance and security.
Vendor Management
- Communicate and collaborate with third-party vendors to secure specialized IT support and services.
- Ensure service level agreements (SLAs) with vendors are met and reviewed regularly.
System Management
- Assist with setting up and configuring user accounts, including email and network access.
- Conduct regular maintenance and updates of IT systems, ensuring compliance with company policies and industry standards.
- Ensure software licenses are current and necessary and recommend better options when applicable.
Documentation and Training
- Maintain accurate documentation of IT procedures, system configurations, and support activities.
- Provide training and support to employees on IT systems and software applications.
Project Management
- Participate in IT projects and initiatives, contributing to the continuous improvement of the IT infrastructure.
- Assist in configuring and optimizing both new and existing tools.
Planning and Team Development
- Develop strategies for scaling IT support and potential team growth.
- Oversee IT inventory management, ensuring the availability of necessary hardware and software.
- Lead the recruitment, training, and development of future IT team members.
Qualifications
- A bachelor’s degree in information technology or a related field is preferred.
- Strong understanding of best practices in building a scalable and high-functioning IT support organization.
- Minimum of three years of experience in an IT support role, preferably in the property management or real estate industry.
- Proficient knowledge of computer hardware, software, and network systems.
- Familiarity with Microsoft applications, including Office 365 setup and administration.
- Excellent problem-solving skills with the ability to troubleshoot technical issues effectively.
- Strong communication and interpersonal skills, with the ability to relay technical concepts to non-technical users.
- Experience in managing third-party vendors and ensuring compliance with SLAs.
- Demonstrated ability to develop and implement IT strategies and projects.
- Ability to work independently while managing multiple tasks and priorities.
- Knowledge of information security best practices and data protection regulations.