Manager, Business Recruiting (CX, Ops, G&A)

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.


Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.


We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

As a Manager, Business Recruiting, you will lead a high-performing team of recruiters responsible for scaling Rippling’s Customer Experience (CX), Operations, and G&A functions. Your scope involves managing complexity across multiple disciplines and elevating from daily execution to consider the "bigger picture" issues facing our talent organization. You will be a key partner to functional leads and VPs, ensuring our hiring strategies align with Rippling’s aggressive growth goals.

What you will do

  • Team Leadership: Manage and develop a team of individual contributors at various levels, including senior ICs, FTEs, and contractors. You will be responsible for coaching, performance management, and career development within your pod.
  • Strategic Stakeholder Management: Serve as a strategic advisor to Hiring Managers and functional VPs. You will influence hiring decisions using data and provide expert guidance on organizational design and talent trends.
  • Operational Excellence: Use data and reporting to drive insights and influence decisions. You will identify early flags in the hiring funnel and escalate issues proactively to ensure the team meets its targets.
  • Execution & Strategy: Develop and implement recruiting strategies for more complex or multi-disciplinary roles, ensuring a consistent and "white-glove" experience for both candidates and hiring teams.
  • Process Improvement: Identify opportunities to optimize our recruiting systems and processes, acting as the DRI for initiatives that improve efficiency across the Business Recruiting team.
  • Rippling Culture: Model our Leadership Principles, including "Go to Western Union" (taking ownership) and "Challenge Each Other Directly," to maintain a high-performance culture.

What you will have

  • Management Experience: A minimum of 8 years progressive professional experience in business recruiting (preferrably in-house), with a proven track record of ~2+ years managing a recruiting team of 4+ direct reports  in a fast-paced, high-growth environment (experience with CX, Ops, or G&A is a plus).
  • Build Winning Teams: track record for successfully identifying and engaging exceptional recruiting talent and holding individual contributors accountable to high volume, ambitious hiring goals. 
  • Expert Business Acumen: A deep understanding of the business units you support and the broader macro talent landscape.
  • Data Fluency: Expert-level ability to build and analyze reports from scratch (ideally within Rippling’s own platform) to drive team performance and strategy. (Tableau, Greenhouse, Ashby etc. also relevant) 
  • Project Management skills to drive bigger picture initiatives and changes
  • Influencing Skills: The ability to push back on senior stakeholders when necessary and the confidence to change minds through data and high-integrity relationship building.
  • Solutions Mindset: A proactive approach to problem-solving, with the ability to navigate ambiguity and design innovative solutions for complex hiring challenges.
  • Systems Expertise: Proficiency in modern recruiting stacks (ATS, Gem, LinkedIn, etc.) and a commitment to maintaining data hygiene and compliance.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com


Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.


This role will receive a competitive salary + bonus + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.


A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is:

121,020 - 211,785 USD per year (US Tier 1)

108,918 - 190,607 USD per year (US Tier 2)

102,867 - 180,018 USD per year (US Tier 3)

People & Places

New York, NY

San Francisco, CA

Austin, TX

Seattle, WA

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