About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We are seeking an experienced Technical Strategist to join our team. This role is responsible for leading the technical systems and process optimization across the Customer base. You will work cross-functionally with various departments to ensure efficient and streamlined systems, with a focus on supporting our business and technical needs. This role will directly report to the Senior Director of Customer Revenue Strategy and Operations (and sit in the Revenue Operations function).

The ideal candidate will have worked in fast-paced environments before, ideally at a multi-product SaaS company and will have made a measurable impact to the sales organization. You should also be comfortable tackling ambiguous and challenging problems and working independently as well as part of a team. This is an opportunity to work on high-visibility strategic initiatives in a rapidly growing sales organization.

What you will do

• Technical Systems Leadership:
• • Define and maintain systems including Salesforce, Jira, Confluence, Slack, Gong, Delighted, Outreach, and Calendly.
  • Manage systems provisioning, permissioning, and role-based access within the organization.
  • Gather and translate business requirements into technical specifications.
  • Lead QA/testing of all systems changes to maintain data integrity.
  • Serve as the primary point of contact for business systems and related teams.
  • Design, test, and implement configurations for new product and process launches.
  • Support real-time troubleshooting and resolution of active systems issues.
• Project Tracking & Reporting:
• • Centralize tracking of product data and oversee tooling for assignment routing and project lifecycle progression.
• Process Design, Process Optimization & Process Performance Management
• • Design and document workflows for all stages of customer onboarding processes.
  • Identify and prioritize process gaps and automation opportunities.
  • Oversee day-to-day Salesforce data operations including maintaining data integrity and updating infrastructure.
  • Develop and maintain dashboards and reports for operational and performance metrics in collaboration with RevOps.
• Project Management, Change Management & Enablement:
• • Manage projects from conception to delivery and provide executive-level updates.
  • Triage and prioritize incoming requests and work cross-functionally with Product, Engineering, Biz Systems, and RevOps.
  • Lead change management across system and process launches, ensuring effective communication and documentation.
  • Coordinate with Enablement to develop training sessions for the Team on tool and process updates.
  • Clear communication and orchestration across multiple stakeholder groups.

What you will need

• 5-7+ years of work experience in Systems, Systems Design, SFDC Admin, Sales Systems or related fields
• Requires Salesforce, SQL and BI experience
• Excellent technical design skills (Salesforce flows, data mocks, flowchart visuals, custom objects architecture and data flow automations)
• Proactive self-starter with experience driving projects that deliver measurable impact to GTM and System teams
• Able to work with a high degree of autonomy in a fast-moving startup or a hyper growth environment
• Strong analytical, modeling, and conceptual problem-solving skills
• Excellent communication skills (written, verbal)
• Experience driving cross-functional initiatives with speed and efficiency
• Excellent cross-functional stakeholder management
• Familiarity with AI tools a plus (Claude, ChatGPT, Grok)

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.