About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

At Rippling, we implement thousands of customers onto our 50+ (and counting!) unique products every year. Our product-driven implementation experience is a core differentiator, replacing long, manual integrations with a streamlined, product-first onboarding process. As we continue to scale, we rely on a high-performing ecosystem of Certified Implementation Partners (Systems Integrators) to expand capacity while maintaining best-in-class quality.

As the Partner Operations Manager, Implementation, you will serve as the primary relationship manager for multiple partner firms. You will partner with our Implementation Partners to provide hands-on, day-to-day operational support to execute Implementations. You are responsible for ensuring our Rippling Implementation Partners are set up to successfully lead implementations in alignment with Rippling’s implementation methodology and customer experience standards.  

What you will do

Ecosystem Development:

• Partner with Business Development to identify, vet and select and evaluate implementation partners
• Serve as the key point of contact between Rippling & partners; maintain strong relationships at all levels of the business to ensure mutual success

Enablement 

• In partnership with our CX Enablement team, build out the process to train & certify Partner Consultants 
• Coordinate on-going enablement and coordination so partners stay up to date on all products & services

Program Operations

• Establish clear metrics and KPIs to measure the success of the program and partnerships
• Define the systems & operational requirements to execute implementations with partners, monitor program outcomes and lead quarterly performance reviews with each Partner
• Partner with product & business systems teams to execute on the requirements and ensure Partners have the tools & resources the need
• Ensure accurate accounting; track project completions, invoices, payments in collaboration with Finance & Business Development

Execution

• Operationalize the program; establish the operating cadence, weekly book reviews, escalation processes
• Manage the day-to-day operations of the program, ensure all customers of partners have an excellent customer experience and are successfully implemented on all purchased products
• Troubleshoot implementation issues and coordinate with the partner to unblock
• Host daily office hours to help support Partners on open Implementations
• Manage customer escalations to a resolution 
• Serve as the liaison between the Partners & Rippling Product & Engineering teams 

What you will need

• At least 5 years of partnerships, implementation management, operations and/or customer success experience 
• Proven track record of developing strong partnerships (internal and external) to achieve business outcomes
• Clear, credible executive level written and verbal communication 
• Excellent project management skills, ability to manage multiple complex projects 
• Self-motivated & detail oriented problem solver
• Data-driven - utilize metrics to assess program success and opportunities for improvements

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.