About the role
As an Implementation Manager, you will play a critical role facilitating a seamless implementation experience and enabling Rippling’s customers to get the full value out of our suite of products. You will join an energetic, fun-loving customer and product-obsessed team at the forefront of Rippling’s exponential growth.
In addition to helping customers onboard to Rippling, you will also have the opportunity to leverage your strengths and interests to improve our Implementation experience, including working closely with operations & products teams to improve our processes, lead new product launches or help grow our team. Our Implementation organization is composed of several customer segments. Through the interview process you will be matched with the segment based on your experience and the business needs.
What you will do
Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products
Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals
Drive adoption of purchased products
Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs
Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
Support in the development and documentation of processes and best practices
What you will need
2+ years of hands-on experience in a customer facing role, ideally at a rapidly growing SaaS company.
Proven track record of success managing multiple projects and stakeholders simultaneously in a fast-paced environment.
Stellar communication and presentation skills; the ability to simplify complex concepts for any audience.
A passion for building relationships and a deep commitment to driving an exceptional customer experience.
Strong critical thinking skills, a growth mindset and a desire to continuously improve.
1+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
Experience in business or product operations roles
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email firstname.lastname@example.org
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
53,550 - 93,713 USD per year (US Tier 3)
Remote (United States)