Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.

About the role
We’re looking for Staff Engineers to take the Customer Lifecycle Platform to the next level. This is a high ownership, impact, and visibility role in building a platform that will directly impact Rippling’s growth. Run out of Bangalore; this role requires cross-functional collaboration across every product vertical and function. We are gearing up for unknown unknowns as we enter new markets and support new subscription models.

Our team oversees the entire customer journey, from initiation to completion.

New Customer Onboarding:
When a customer chooses Rippling, they collaborate with our sales team to finalize product selection, pricing, payment methods, and frequency. The process culminates in contract signing, a flow managed entirely by us.
The Complexity: Rippling offers over 40 internal products and integrates with hundreds of third-party apps in our appstore. We handle payment processing and tax compliance, which can vary significantly across countries.

Customer Churn Management:
Regrettably, when a customer decides to discontinue using a product or leave Rippling entirely, we oversee the churn experience. We coordinate actions with each product; for instance, the learning management system may allow customers to download their courses, while the payroll product may offer tax filing options.

Invoicing and Subscription Management:
We are responsible for invoicing, customer billing, and subscription administration.