Staff Software Engineer - Billing

About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.

About the role

We’re looking for Staff Engineers to take the Billing  platform to the next level. This is a high ownership, impact, and visibility role in building a platform that will directly impact Rippling’s growth. Run out of Bangalore; this role requires cross-functional collaboration across every product vertical and function. We are gearing up for unknown unknowns as we enter new markets and support new subscription models.

Our team oversees the entire customer journey, from initiation to completion.

New Customer Onboarding:
When a customer chooses Rippling, they collaborate with our sales team to finalize product selection, pricing, payment methods, and frequency. The process culminates in contract signing, a flow managed entirely by us.
The Complexity: Rippling offers over 40 internal products and integrates with hundreds of third-party apps in our appstore. We handle payment processing and tax compliance, which can vary significantly across countries.

Customer Churn Management:
Regrettably, when a customer decides to discontinue using a product or leave Rippling entirely, we oversee the churn experience. We coordinate actions with each product; for instance, the learning management system may allow customers to download their courses, while the payroll product may offer tax filing options.

Invoicing and Subscription Management:
We are responsible for invoicing, customer billing, and subscription administration.

Key Team Functions:

Compliance:
Given our pivotal role in processing SaaS fees (approximately $400M), we are crucial for compliance from the engineering perspective. We collaborate with third-party auditors, accounting teams, and the CFO to ensure our systems are prepared to handle funds securely.

Country Launches:
When launching Rippling in a new country, our primary focus is enabling the sales team to initiate sales and close deals efficiently. This involves understanding local contracts, payment infrastructure, tax regulations, and more.

Business Analytics:
We manage the pipeline for calculating essential metrics such as Annual Recurring Revenue (ARR), vital for the Board of Directors, and provide detailed sales insights to refine our strategic approaches.

What you will do
  • Design and develop high-quality product software, drive the architectural decision and full life cycle of product delivery
  • Learn and understand how your product can help Rippling continually differentiate itself
  • Provide mentorship for Senior Engineers on your team to help them grow in their technical responsibilities and remove blockers to their autonomy

  • Influence architecture, technology selections and trends of the whole company
  • Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment. Wear a product manager hat when needed

  • Drive innovation toward a world-class platform

  • Build features that solve technical problems of high scope and complexity

  • Participate in planning activities, perform code reviews, and contribute to a growing team

What you will need
  • 10+ years of relevant professional work experience

  • Experience building a large-scale platform for web

  • Knowledge of building services with Python is a plus

  • Strong CS knowledge

  • Bonus points if you’ve built a front-end web app

  • Tech stack you will be working on: Python, Django, MongoDB


Engineering

Bangalore, India

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