About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
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About the role
Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join as a foundational member of our Global TAM team. As part of our dedicated Technical Account Management organization, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
Must be located in Toronto, Canada to apply to this role.
What you will do
- Build long-lasting relationships by owning a global book of business, building relationships with your key stakeholders, and building advocates through an above-and-beyond customer experience
- Serve as a global SME on the Technical Account Management team, joining calls to support US-based customers expanding globally
- Increase adoption by driving customer adoption of key features, new product releases, and best practices
- Triage critical customer issues to resolution
- Act as the Rippling liaison for customer questions, issues, or escalations and make customers feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise
- Work directly with customers to understand their HR, payroll, benefits administration, and IT workflows
- Master the Rippling product suite
- Build cross-functional ties across Rippling
- Support cross-sales and renewals by partnering with your Account Management counterparts to identify and qualify cross-sale opportunities and support renewal negotiations
What you will need
- 3+ years of work experience at a SaaS company in a customer-facing role
- Fluent in English and French
- Experience with payroll required, bonus points for health insurance, HRIS, or IT
- Excellent at time management, prioritizing tasks, and adapting on a day-to-day basis
- Proven experience as an account manager with a scaled book of business
- Track record of building strong customer relationships
- Hunger to work extremely hard on a growing team
- Stellar written and verbal communication skills
- Flexibility with changing job duties and responsibilities
- Passion for enabling both customers and internal teams
- Interest in actively working with product and engineering teams
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
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