About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We are looking for a highly motivated and detail-oriented Associate/Specialist to join Rippling’s Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world, with our Global Payroll products currently spanning 80+ countries.

As Rippling expands its product offerings globally, we need dedicated support to operationalize our new country launches and maintain our rapid growth.

This role is focused on supporting the execution of our country expansion roadmap, helping to build and document scalable processes, and ensuring a smooth transition as we introduce Rippling Global Payroll to new markets. You will be an essential part of the team responsible for tripling our country coverage over the next year.

This is an exciting opportunity that offers exposure to global product operations, cross-departmental collaboration, and a major impact on the product and customer experience.

What you will do

• Support the execution of Rippling’s global country expansion roadmap, working closely with senior team members to launch in new markets.
• Assist in operationalizing the product for new countries, helping to define and document the in-country process for payroll execution and customer support.
• Coordinate the launch timeline and deliverables by tracking cross-functional dependencies across Product, Engineering, and Global Operations teams.
• Help develop and document scalable processes for day-to-day operations and new country launches. This includes documenting Standard Operating Procedures (SOPs) and identifying opportunities to minimize manual work.
• Support vendor engagement by assisting with the procurement process, organizing documentation, and tracking deliverables from essential software and consultative partners in each country.
• Assist with quality assurance by helping to organize and track country-level requirements, ensuring they are clear for software implementation.
• Facilitate the resolution of product bugs and issues by collecting details from internal stakeholders and coordinating with the Global Payroll Engineering and Product teams for quick fixes.
• Manage and track key customer escalations and incidents, ensuring all necessary information is captured and routed to the appropriate subject matter experts for resolution.

What you will need

• 2-3 years of professional experience in a fast-paced environment such as business operations, project management, or management consulting.
• Bachelor’s degree (required).
• Experience working in a fast-growth or startup environment is highly desirable. Must have a "roll-up-your-sleeves" attitude and be adept at navigating ambiguity.
• Exceptional attention to detail with strong organizational, project coordination, and written communication skills.
• Demonstrated ability to efficiently manage time and prioritize tasks across multiple concurrent projects.
• Experience in global payroll, FinTech, or supporting international product launches is a plus but not required.
• Based in San Francisco or New York

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.