About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We are looking for a Senior Manager / Director of KYC Operations to lead customer onboarding and adherence to the Rippling KYC Program. Rippling currently facilitates payments through its own licenses and via partners in over 140 countries and 51 currencies. The role will build and document processes from the ground up, build and manage the KYC customer onboarding team, and work with cross functional teams and stakeholders. The ideal candidate will have a strong operational mindset and be an expert in KYC processes. They will maintain excellent operational management, presentation, analytical, and problem solving skills. They should be able to thrive in a fast paced, high production environment while managing sensitive information and maintaining strong ethical standards.

What you will do

The Senior Manager / Director of KYC Operations is responsible for providing leadership and direction to the KYC Operations department to ensure that Rippling complies with its AML policy and KYC programs.

• Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets 
• The objective of this role is to oversee Rippling’s KYC operations to ensure compliance with Ripplings AML/KYC policies. 
• Design and manage KYC operations, including executing processes in accordance with Rippling compliance policies and procedures that ensure a compliant and great customer experience. 
• Responsible for day to day management of the overall portfolio of open KYCs to completion including liaising with the assigned KYC compliance analyst where there are delays or escalations
• Act as a subject matter expert on KYC and AML processes, staying up-to-date on industry trends and regulatory changes to ensure Rippling's practices remain ahead of the curve.
• Develop and monitor KPIs and key performance metrics to ensure the teams meet and exceed compliance standards, SLA targets, and customer service expectations.
• Collaborate closely with Compliance, Product, Engineering, and other stakeholders to continuously improve internal tools, workflows, and overall customer experience.
• Oversee and implement process enhancements to improve the customer onboarding experience. 
• Provide regular executive-level reporting on the status of KYC operations, highlighting key successes, challenges, and areas for improvement to senior leadership and relevant stakeholders.
• Ensure consistent application of KYC policies and procedures across all regions, adapting strategies to meet local regulatory requirements while maintaining a unified global approach.
• Perform quality reviews to ensure that the team is performing at a high level. 
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgment and autonomy.
• Acts as subject matter expert on the KYC operational process.  
• Work a US Eastern Time Zone shift to collaborate with relevant stakeholders.

What you will need

• 10+ years of experience in managing KYC Operations, with at least 5+ years in a leadership role overseeing multiple sub-teams in a global fintech or SaaS environment.
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly
• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
• Prior experience building teams from the ground up
• Strong analytical and problem-solving skills, with a data-driven mindset to track, optimize, and elevate team performance.
• Demonstrated success in scaling operations teams, driving process improvements, and meeting key performance targets within a high-growth organization.
• A learning mindset, people-first attitude, and strong sense of responsibility for your domain
• Strong background in compliance, risk management, and KYC/AML regulations, with proven experience navigating complex regulatory frameworks.
• Prior experience integrating KYC vendors and monitoring ongoing effectiveness. 
• Experience navigating reviews of complex entity organizational structures is a plus.
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Exceptional attention to detail.
• Strong project management, time management, and organizational skills.
• Strong analytical and problem-solving skills.
• Ability to execute tasks at high speed.
• Professional certification such as CFCS, CFE, or CAMs.
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it