Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our Global TAM team. As part of our dedicated Technical Account Management organization, you will work closely with our rapidly scaling and maturing globally headquartered customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
Must be located in Dublin, Ireland to apply to this role.
What you will do
Build long-lasting relationships by owning a global book of business, building relationships with your key stakeholders, and building advocates through an above-and-beyond customer experience
Serve as a global SME on the Technical Account Management team, joining calls to support US-based customers expanding globally
Increase adoption by driving customer adoption of key features, new product releases, and best practices
Triage critical customer issues to resolution
Act as the Rippling liaison for customer questions, issues, or escalations and make customers feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise
Work directly with customers to understand their HR, payroll, benefits administration, and IT workflows
Master the Rippling product suite
Build cross-functional ties across Rippling
Support cross-sales and renewals by partnering with your Account Management counterparts to identify and qualify cross-sale opportunities and support renewal negotiations
3+ years of work experience at a SaaS company in a customer-facing role
Fluent in English and French
Experience with payroll required, bonus points for health insurance, HRIS, or IT
Excellent at time management, prioritizing tasks, and adapting on a day-to-day basis
Proven experience as an account manager with a scaled book of business
Track record of building strong customer relationships
Hunger to work extremely hard on a growing team
Stellar written and verbal communication skills
Flexibility with changing job duties and responsibilities
Passion for enabling both customers and internal teams
Interest in actively working with product and engineering teams
The Technical Account Management team manages long-term relationships with Rippling’s growing and complex customers by becoming their trusted Rippling advisor. Our team of 30+ TAMs - spread across the US and expanding globally - partners cross-functionally from account management to product to engineering and more. Since the TAM team’s inception, we have partnered with hundreds of customers ensuring their adoption of key Rippling products and success on our platform.
Technical Account Management
Dublin, Ireland
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