Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year. 

Rippling is looking for an Operations Manager to lead a team of implementation managers working on new benefits integration setups, to resolve process and systems issues as they arise, to communicate with customers regarding project status throughout the lifecycle of setup projects, and to help root cause issues and contribute to fixes. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.

• Mentor and lead a team of implementation managers, provide guidance and support to ensure smooth implementation of client integrations

• Design and revise documentation to set the team up for success

• Oversee setup of integration projects end-to-end, ensuring timely and accurate completion

• Manage complex escalations and issues, communicate with customers throughout the duration of a project when issues arise

• Work with R&D and other internal stakeholders to root cause issues, come up with process / automation fixes, and help implement fixes to improve the customer onboarding process 

• 5+ years of experience in a customer-facing operational role, such as implementation, support, or operations, with a minimum of 2+ years of experience managing a team

• Must have experience working in an implementation role

• Strong communication skills (written and verbal)

• Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution

• Strong research and process development skills

• Prior experience at a Saas/start-up company preferred