About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

As an Insurance Operations Analyst, you will serve as the critical point of contact to ensure the integrity of the member data of U.S. health insurance clients. This role is ideal for a high-ownership, solutions-oriented professional who excels at managing technical and operational escalations, swiftly navigating systems to identify root causes, and resolving customer pain points with speed and precision.

You will actively engage in cross-functional collaboration, partnering with Engineering, Product, Carrier Operations, and Client-facing teams to articulate operational perspectives, drive clarity during high-impact discussions, and deliver timely turnarounds that ensure client satisfaction. Additionally, you will play a key role in identifying systemic process gaps, partnering closely with Supervisors and the broader BenOps sub-teams to communicate insights, recommend improvements, and ensure SOPs remain accurate, scalable, and aligned with evolving client requirements.

What you will do

• Act as the primary point of contact for high-priority carrier and client issues, resolving moderate to high data discrepancies with clear, defined, and professional communications.
• Analyze situations or data to identify product or process gaps and proactively surfacing issues to Operations, Engineering and Product teams to prevent future errors.
• Collaborate effectively with internal teams including Sales, TAMs, AMs, and Engineering to solve multifaceted operational problems.
• Become a subject matter expert in everything Insurance
• Execute special operational projects with minimal guidance, documenting new knowledge and sharing learnings to upskill the broader team.
• Manage a sophisticated dashboard of tasks, maintaining a high standard for Salesforce case Time-to-Resolution (TTR) and data accuracy
• Work with internal teams  to develop new and innovative ways of confirming the enrollments that have occurred within the Rippling platform

What you will need

• Bachelor’s degree or equivalent with 3-4+ years in operations, technical account management, or consulting, ideally within a high-growth US-based SaaS or Fintech environment.
• A proven ability to navigate high-pressure client scenarios with a calm, solution-focused, and professional approach.
• Experience using data and standard practices to root-cause issues and determine the most effective path to resolution.
• Advanced communication capabilities, adept at demystifying technical insurance language and driving informed decision-making across non-technical audiences.
• Mastery of Salesforce, G-Suite, and Jira with a track record of meeting productivity targets consistently month-over-month.
• Maintains a calm, structured, and solution-oriented approach during escalations, effectively coordinating with stakeholders to ensure swift turnarounds in high-pressure environments.
• Insurance knowledge

Must Have

• High attention to detail with excellent work ethic, time management, and execution
• Experience communicating directly with customers - strong written and verbal communication
• Familiarity with case queueing systems such as SalesForce 
• Ability to complete research on the Rippling platform and answer and resolve queries from multiple stakeholders

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.