About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

What Will You Do:

• Become a product expert on our Global Payroll (and other HR) capabilities for Irish customers
• Create content and documentation to cover existing product behavior, update for changes, and build FAQs to support internal enablement
• Analyze support interactions to build a POV on the quality of the support experience
• Interface with the Ireland Product Manager to share support volume trends, drivers of poor customer interactions, and compliance concerns
• Act as a resource to Customer Support Specialists on region-specific interactions for Ireland
• Step into escalated customer cases to resolve issues by leveraging platform and Irish payroll expertise
  

Required Qualifications/Experience:

• 5+ years of hands-on Irish payroll experience, preferably in a payroll provider, HR software company, or in-house payroll function (e.g., Sage, ADP, CoreHR, Thesaurus)
• Deep knowledge of Irish payroll regulations, including PAYE (Pay As You Earn), PRSI, USC, and other statutory deductions
• Strong understanding of payroll processing, wage components, benefit-in-kind (BIK), and compliance reporting (e.g., Revenue Online Service - ROS)
• Experience with payroll compliance audits and handling inquiries from regulatory bodies (e.g., Revenue Commissioners, Department of Employment Affairs and Social Protection)
• Ability to interpret and apply Irish labor laws related to payroll, including annual leave, redundancy, sick pay, and notice periods
• Strong client-facing skills with experience managing enterprise customer relationships
• Excellent problem-solving skills and ability to resolve payroll discrepancies
  
  

Fluency in English (written and spoken) - Hybrid Role with 3 days in office required