About Rivas & Associates

At Rivas & Associates, we are dedicated to providing exceptional legal services with a client-focused approach. As a growing law firm, we emphasize professionalism, efficiency, and excellence in client relations.

Job Overview:
The Front Desk Clerk is responsible for ensuring smooth communication flow and providing a welcoming first impression of our firm.

Responsibilities/Duties:

Mail Management:

• Retrieve mail from the PO Box daily to ensure timely internal and external mail distribution.
• Efficiently open, sort, and scan incoming mail, facilitating accurate and secure delivery.
• Log the receipt of all mail with timestamps, maintaining accurate records for tracking purposes.
• Directly distribute processed mail to designated staff members within the firm, fostering efficient communication.
• Effectively manage outgoing mail by transporting it to the appropriate postal service, FedEx, or other designated carrier as required.

Client Services:

• Provide a warm and professional welcome to walk-in clients, addressing their inquiries and directing them as needed.
• Process client payments efficiently using a designated system.
• Scan client documents using appropriate equipment, ensuring their secure storage and efficient retrieval. Return scanned documents to clients promptly.
• Communicate client arrivals to appropriate staff members via phone or internal messaging system, facilitating prompt client service.

Requirements:

• Education: High school diploma or GED (minimum requirement)
• Language Skills: Bilingual in English and Spanish
• Experience: At least 6 months of customer service experience
• Technical Skills: Proficiency in using Google applications; familiarity with Microsoft Suite is a plus

Background check required

Notice:

This position is a direct hire. We are not partnering with any third-party staffing agencies or recruiters for this role. Any candidates submitted by third parties will not be considered, and Rivas & Associates will not be responsible for any fees regarding unsolicited candidates.

Equal Opportunity Employer Statement:

Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.