About Rivas & Associates

Rivas & Associates is more than a law firm. We are a mission-driven team committed to making a real difference in people’s lives. Our focus is on delivering top-tier legal services with compassion, clarity, and respect. As we continue to grow, we are looking for passionate professionals who want to be part of something bigger -  a collaborative, fast paced environment where your work has purpose and your ideas matter. Join us in helping clients navigate life changing legal moments with confidence and care.

Job Overview:
The Front Desk Clerk is responsible for ensuring smooth communication flow and providing a welcoming first impression of our firm.

Responsibilities/Duties:

Office Services:

• Process incoming mail at the Fort Smith office (minimal volume).
• Manage weekly outgoing mail of interoffice documents.
• Take passport photos and fingerprints as needed.
• Submit fingerprints to the FBI as required.

Client Services:

• Provide a warm and professional welcome to walk-in clients, addressing their inquiries and directing them as needed.
• Process client payments efficiently using a designated system.
• Scan client documents using appropriate equipment, ensuring their secure storage and efficient retrieval. Return scanned documents to clients promptly.
• Communicate client arrivals to appropriate staff members via phone or internal messaging system, facilitating prompt client service.

Requirements:

• Education: High school diploma or GED (minimum requirement)
• Language Skills: Bilingual in English and Spanish
• Experience: At least 6 months of customer service experience
• Technical Skills: Proficiency in using Google applications; familiarity with Microsoft Suite is a plus

Background check required

Note to Recruiters and Third-Party Agencies:
We truly appreciate your interest and the work you do to support talent acquisition. However, at this time, we are not engaging with external recruiters or third-party agencies for this role. Thank you for respecting our process.

Equal Opportunity Employer Statement:

Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.