About Rivas & Associates

Rivas & Associates is more than a law firm. We are a mission-driven team committed to making a real difference in people’s lives. Our focus is on delivering top-tier legal services with compassion, clarity, and respect. As we continue to grow, we are looking for passionate professionals who want to be part of something bigger -  a collaborative, fast paced environment where your work has purpose and your ideas matter. Join us in helping clients navigate life changing legal moments with confidence and care.

Job Overview:

As our company continues to grow, so does our commitment to providing exceptional support to our clients. We’re excited to announce the opening of our new office in Arkansas and are looking for talented professionals to join us during this exciting phase.

One of our key openings is for a Front Desk Clerk who will ensure a seamless communication flow and provide a warm, professional first impression of our firm. This position is essential to creating a positive experience for everyone who visits or contacts our office.

If you’re friendly, organized, and eager to grow with a dynamic team, we’d love to hear from you!

Responsibilities/Duties:

Mail Management:

• Retrieve mail from the PO Box daily to ensure timely internal and external mail distribution.
• Efficiently open, sort, and scan incoming mail, facilitating accurate and secure delivery.
• Log the receipt of all mail with timestamps, maintaining accurate records for tracking purposes.
• Directly distribute processed mail to designated staff members within the firm, fostering efficient communication.
• Effectively manage outgoing mail by transporting it to the appropriate postal service, FedEx, or other designated carrier as required.

Client Services:

• Provide a warm and professional welcome to walk-in clients, addressing their inquiries and directing them as needed.
• Process client payments efficiently using a designated system.
• Scan client documents using appropriate equipment, ensuring their secure storage and efficient retrieval. Return scanned documents to clients promptly.
• Communicate client arrivals to appropriate staff members via phone or internal messaging system, facilitating prompt client service.

Requirements:

• Education: High school diploma or GED (minimum requirement)
• Language Skills: Bilingual in English and Spanish
• Experience: At least 6 months of customer service experience
• Technical Skills: Proficiency in using Microsoft Suite is a plus

Note to Recruiters and Third-Party Agencies: We truly appreciate your interest and the work you do to support talent acquisition. However, at this time, we are not engaging with external recruiters or third-party agencies for this role. Thank you for respecting our process.

Background Check Requirement: A background check is required for this position.

Candidates must have legal authorization to work in the United States. Employment eligibility will be verified through E-Verify.

Equal Opportunity Employer Statement: Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.