Location: Remote (USA) or Hybrid (Utah)
Department: Customer Success
Reports To: Chad Sheffield
Rivet and Role Overview:
Rivet is a venture-backed SaaS startup building vertical software for healthcare providers to make the U.S. healthcare system more transparent and efficient. We are seeking a detail-oriented and driven Healthcare Payer Contract Analyst to join our support team. The ideal candidate has exceptional time management skills, thrives in a fast-paced environment, and has a passion for producing high-quality, detail-focused work.
About this Position:
- The Healthcare Payer Contract Analyst at Rivet is a vital role focused on maintaining customer accounts' accuracy and completeness, specifically with payer contracts and fee schedules. This position supports our Implementation Managers and Customer Success Managers, playing a key part in ensuring customer satisfaction.
Key Responsibilities:
- Maintain up-to-date payer contracts and fee schedules for customer accounts.
- Perform data discovery and entry tasks, including formatting spreadsheets and accurately modeling fee schedules in Rivet's software.
- Read, interpret, and understand payer contract terms.
- Quickly complete task lists and provide timely updates on progress.
- Deliver high-quality, detail-oriented work to ensure account readiness.
- Communicate with customers about the details of their payer contracts.
Preferred Skills:
- Good understanding of physician and/or hospital reimbursement methodologies
- Experience modeling fee schedules or working with physician and/or hospital billing
- Excellent problem-solving and critical-thinking skills
- Strong attention to detail
- Honesty, curiosity, coachability, and work ethic
- Comfort and ability to research complicated healthcare questions.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently as well as part of a team.
- Comfortable with frequent customer interaction over email.
- Excellent communication and organizational skills.
Who you are:
- You are a detail-oriented and self-motivated individual.
- You enjoy tackling complex challenges, whether it’s interpreting payer contract terms or resolving data discrepancies.
- You are excited about the growth and opportunities that come with working for a growing start-up.
- You’re proactive and take pride in delivering high-quality work, even under tight timelines.
Why Rivet?
- Healthcare administration is awful, and we’re making a dent in that ever-so-important universe, reimagining the financial and revenue cycle technology stack for healthcare’s hardest jobs. Where other products stop, we begin.
- Ownership and accountability - we'll give you the reigns and hold you responsible for delivering great results (while helping you along the way).
- Wear lots of hats - we're small and scrappy, so you'll learn first-hand about the different aspects of a SaaS company.
- Ship product early and often - you'll learn which ideas worked or not so you can iterate quickly to build a great product.
- Work with a best-in-class team - we're driven, smart, hard-working, and we have a ton of fun together.
- Be yourself - we recognize and celebrate our differences and want you to bring your full self to work.
- Mentorship - our leaders and fellow Riveteers will challenge and support your growth and development.
- Great benefits - including 100% of healthcare premiums paid, strong HSA contributions, stock options, PTO, and more.