About RMA Worldwide Chauffeured Transportation

RMA Worldwide Chauffeured Transportation is a leading provider of premium transportation services operating in Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington, DC. We pride ourselves on offering a diverse fleet that includes sedans, SUVs, sprinters, mini-buses, and Motor Coaches, enabling us to provide accurate concierge service by blending seamless technology and logistics across 650 cities worldwide. Embracing the belief that perfection is an ongoing pursuit, we aspire to achieve excellence in every moment, making RMA the premier choice of employer. Embarking on a career at RMA means embarking on continuous learning and growth. Whether you're starting in our operations, customer service, or management, we offer opportunities and skill enhancement. Working at RMA isn't just about providing transportation; it's about embodying our core values and ensuring exceptional service in every city, every time.

VISION STATEMENT:

At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts. We must lead the industry by example, championing a culture of excellence, integrity, and continuous improvement, where Every Employee Counts and plays an integral role in our collective success. We are committed to offering our clients an exceptional travel experience, seamlessly integrating technology and logistics to refine our driving force: Every Ride Counts!

Position Summary: 

The Dispatcher is responsible for overseeing the daily operations of a fleet of professional chauffeurs to ensure delivery of timely, reliable, and high-end transportation services. This role requires effective coordination of reservation scheduling, chauffeur dispatching, real-time route monitoring, and continuous communication with clients, chauffeurs, and internal teams. The Dispatcher plays a critical role in maintaining client satisfaction through operational efficiency and service excellence. 

Essential Job functions: 

• Schedule and dispatch chauffeurs for client pickups and drop-offs based on reservations and real-time requests. 
• Monitor chauffeur locations and trip progress using GPS and dispatch software to ensure on-time service. 
• Ensure all trips are executed on time and in accordance with client expectations and company standards. 
• Manage last-minute changes, cancellations, same-day reservations, and emergencies with professionalism and efficiency. 
• Communicate with chauffeurs to provide trip details, updates, and support throughout their shifts. 
• Confirm that all client reservations are disseminated and acknowledged by chauffeurs, ensuring accountability. 
• Provide exceptional customer service and resolve client concerns promptly and professionally. 
• Maintain accurate records of trips, client preferences, and chauffeur performance. 
• Prepare and present comprehensive end-of-shift reports to ensure seamless transitions and operational continuity. 
• Consistently communicate with Dispatch team members regarding operational changes, needs, or challenges. 
• Coordinate with the Detail and Maintenance Departments to ensure fleet cleanliness, maintenance, and readiness. 
• Manage workflows and collaborate with Dispatch colleagues to deliver flawless and timely service to all clients. 
• Oversee daily chauffeur assignments, adjusting as needed to meet real-time demands. 

Requirements: 

• High school diploma or equivalent. 
• 2 years of experience in dispatching, logistics, transportation coordination, or a related role. 
• Strong critical thinking and problem-solving skills, with the ability to make quick, effective decisions in a fast-paced environment. 
• Demonstrated ability to proactively manage challenges to maintain uninterrupted operations. 
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and with all levels of management. 
• Proficient in dispatch management systems, GPS tracking tools, and related software. 
• Detail-oriented with strong organizational and multitasking abilities. 
• Ability to remain calm, professional, and solution-focused under pressure. 
• Strong working knowledge of local geography, airport procedures, and traffic patterns. 

 Preferred Qualification

• Ground transportation industry experience. 
• Logistics and coordination experience.