About Road Rebel Global

Road Rebel Global is the premier travel management company. We possess a long and proud history of serving the biggest names in the sports, entertainment, and corporate events industries. Our team of travel experts facilitate housing, freight, air, and ground transportation services. We provide the highest level of support to each client using our vendor leverage and unbeatable prices.

About the role

This position is responsible for operations support and travel coordination. The Housing Specialist works directly with hotel vendors to negotiate options for assigned cities. They will communicate with vendors, operations, and account managers daily to answer questions, provide updates, and work on any necessary changes. This individual must be able to learn a deep understanding of all travel services offered and be able to effectively negotiate and communicate with vendors, ensuring timely and accurate updates are provided in a competitive market. They must be highly organized, detail-oriented, and able to multi-task to meet deadlines in a fast-paced environment, fulfill customer satisfaction, and drive optimal results. Additional traits include teamwork and enthusiastic participation in Road Rebel Culture.

What you'll do

Communications

• Communicate verbally at a high level regarding all services to present best options (accent training preferred).
• Communicate both verbally and in writing at a high level while negotiating options with hotels.
• Maintain a positive attitude and solution-oriented mentality.
• Foster new relationships, repair damaged ones, and follow up on vendor communications. 
• Stay flexible and adapt to constant client-driven changes. 
• Resolve any issues that may derail meeting itinerary delivery dates. 

Operational Proficiency

• Be proactive in research of hotel locations and hotel reviews based on client needs.
• Negotiate the lowest rates and concessions for accommodation.
• Utilize critical thinking skills to anticipate hotel questions and client needs.
• Recommend appropriate properties in each city to Account Managers by or before the deadline date, ensuring all options address client priorities.
• Maintain a high level of attention to detail while staying ahead of project deadlines. 
• Assist Account Managers in any conflict resolution. 

Assessments

Do not click "apply" before completing all of these assessments, as that may result in an automatic rejection. Candidates must complete all assessments before submitting an application to be considered for this position. To avoid any technical issues we recommend:

1. Completing these assessments on a laptop or desktop rather than on a mobile phone.
2. Closing all other applications and browser tabs to ensure no distractions.
3. Blocking time so you can start and finish the assessments in one sitting.

First please complete the following skill assessments for our review. Each one takes about 15-25 minutes. Please plan accordingly and try to complete all assessments within the same day. Answer the questions in each assessment to the best of your ability.

• Decision Making: roadrebel.xobin.com/wc/assessment/RL03KJ1IPEF
• Customer Service: roadrebel.xobin.com/wc/assessment/PPLBTTEUADG
• Attention to Detail: roadrebel.xobin.com/wc/assessment/1CLPS3HFS4MR
• Presentation & Negotiation: https://roadrebel.xobin.com/wc/assessment/10BL3MUC8QGD
• Account Management: https://roadrebel.xobin.com/wc/assessment/LFSK8R4MJB8

Then, take this Predictive Index Personality Assessment: https://assessment.predictiveindex.com/bo/0si/LPHousingSpecialist

Finally, apply to this role by clicking the Apply Now button on this page only AFTER completing all assessments above.

After reviewing your assessment results and resume, we will reach out to schedule the remaining stages of our interview process if we feel you could be a good fit for the role. Good luck, and please let us know if you have any questions!