About Road Rebel Global
Road Rebel Global is the premier travel management company. We possess a long and proud history of serving the biggest names in the sports, entertainment, and corporate events industries. Our team of travel experts facilitate housing, freight, air, and ground transportation services. We provide the highest level of support to each client using our vendor leverage and unbeatable prices.
About the Role
The Account Manager is responsible for arranging travel accommodations for high-profile industry clients. They are always focused on delivering client satisfaction while maintaining positivity and professionalism under pressure. This job can require long hours and weekend work during peak season. This individual must have a deep understanding of all travel services offered and be able to effectively negotiate and communicate with clients, vendors, sales, and operations alike, ensuring timely, accurate updates are provided in a competitive market. They must be highly organized, detail-oriented, and able to multi-task in order to meet deadlines in a fast-paced environment, fulfill customer satisfaction and drive optimal results. Additional traits include teamwork and enthusiastic participation in Road Rebel culture.
Think you have what it takes? Send us a Cover Letter & Resume. Bonus points for creativity!
What You'll Do
Client Communications
- Uphold Road Rebel's promise of white glove service while going the extra mile for customer satisfaction.
- Communicate at a high level regarding all services and present options.
- Positive communications and problem solving with clients and Road Rebel team.
- Obsessive about accuracy and details of the trip, from itinerary through delivery.
- Maintain client relationships, projects, and deadlines, and assist in any conflict resolution.
- Attend off-site client and vendor functions, some of which may be after normal business hours.
- Develop a trusted relationship with key accounts.
- Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors.
Operational Proficiency
- Understand all forms of service requests for Air, Housing, and Ground Travel and be able to Contract such requests.
- Review all final options prior to sending to the client, by or before the deadline date, ensuring all options address client priorities, all details are accurate, and provide appropriate guidance.
- Resolve any issues that may derail meeting itinerary delivery dates.
- Make strategic business decisions by taking the lead on client calls and researching and negotiating with hotels and apartments in order to meet the clients’ budget and demands.
- Have hotel brand-specific knowledge and be able to recommend appropriate properties.
- Assist Accounting Department with collections on commission.
- Assist clients and vendors with billing challenges.
Qualifications
- 3-5 years of professional experience in a client-serving role
- Passion for building relationships
- Dynamic team player
- Strong written & verbal communication skills
- Bachelor's degree required
- Live Performance travel management experience not required but a plus
- Experience in travel, logistics, or hospitality industry not required but a plus
General Info
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
Schedule
- Monday to Friday
- On-Call
- Note: This position is remote eligible. Candidates must be in the US and legally authorized to work. No sponsorships.
The pay range for this role is:
55,000 - 65,000 USD per year (Remote - United States)