About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW
We are seeking a highly motivated and detail-oriented Product Manager to join our Elements product team, focusing on Back Office systems. This role will work closely with the VP of Product and cross-functional stakeholders to enhance the financial, customer, and operational capabilities of the Routeware Elements platform. The ideal candidate brings a strong blend of analytical thinking, business process understanding, and technical fluency to help shape the future of municipal and private waste industry software.

This is a critical role designed to drive execution and innovation in billing, invoicing, payments, reporting, and service delivery workflows.

RESPONSIBILITIES & DUTIES

• Back Office Product Ownership: Own and evolve features across billing, invoicing, adjustments, payment processing, and reporting modules within the Elements platform. 

• Collaborative Roadmap Execution: Partner with the VP of Product to execute on a strategic roadmap informed by customer needs, market trends, and internal initiatives. 

• Requirements Gathering & Definition: Translate high-level business problems into clear product requirements and user stories, ensuring they are well-scoped, technically feasible, and prioritized for development. 

• Cross-Functional Leadership: Collaborate with engineering, QA, support, implementation, and customer success teams to ensure timely and high-quality delivery. 

• Voice of the Customer: Conduct customer interviews, user research, and support feedback loops to continuously improve usability and value of the platform. 

• Quality & Readiness: Partner with QA and Tech Ops to support feature validation and troubleshoot escalated issues with a focus on root cause and long-term resolution. 

• Documentation & Knowledge Sharing: Contribute to internal and external product documentation, support training efforts, and help scale product knowledge across teams. 

QUALIFICATIONS

• 3–5 years of product management experience, ideally in SaaS, ERP, or back-office systems 

• Strong understanding of billing, payments, customer management, or financial workflows 

• Experience with agile product development and tools like Jira, Confluence, and Figma 

• Demonstrated ability to write clear, actionable requirements and collaborate across technical and non-technical teams 

• Excellent communication, organization, and prioritization skills 

• Self-motivated, adaptable, and eager to solve complex workflow problems 

• Familiarity with SQL, APIs, or reporting tools like Sigma is a plus 

• Experience in municipal services, logistics, or waste industry software is a bonus 

BENEFITS

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Friday's
  
  Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.