About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

We currently have two openings - One to support the West Coast & one to support the East Coast. This is a hybrid role reporting to our Austin, TX office ~3 days a week.

POSITION OVERVIEW 

The Account Manager will serve as the primary point of contact for our existing clients, ensuring they receive exceptional service and support. This role focuses on maintaining strong relationships, understanding client needs, and driving retention and growth. 

RESPONSIBILITIES 

• Build and maintain strong, long-lasting client relationships with key stakeholders. 

• Act as the main point of communication for assigned clients, addressing inquiries and resolving issues promptly and effectively. 

• Understand clients’ goals and challenges, providing tailored solutions that align with Routeware’s offerings. 

• Monitor client satisfaction and service delivery, conducting regular check-ins and feedback sessions. 

• Collaborate with internal teams to ensure successful implementation and onboarding of new features and updates. 

• Identify opportunities for account growth through upselling and cross-selling of additional services. 

• Maintain accurate records of client interactions and account status in CRM tools. 

• Prepare and present regular performance reviews to clients, highlighting achievements and areas for improvement. 

• Stay up-to-date with industry trends and developments that may impact clients’ operations. 

QUALIFICATIONS 

• Bachelor’s degree in Business, Marketing, or a related field. 

• Proven experience in account management or client services, preferably in a technology or SaaS environment. 

• Strong interpersonal and communication skills, with the ability to build rapport with clients. 

• Problem-solving skills and a proactive approach to managing client needs. 

• Demonstrated ability to manage multiple accounts and projects simultaneously. 

• Proficiency in CRM software and Microsoft Office Suite. 

EXPECTATIONS 

• Commitment to Excellence: Strive for high performance and quality in all work, demonstrating a strong work ethic and a dedication to achieving company goals. 

• Team Player: Collaborate effectively with colleagues, sharing knowledge and supporting one another to drive collective success. 

• Adaptability: Embrace change and remain flexible in a dynamic environment, adjusting to new challenges and priorities as they arise. 

• Client-Centric Mindset: Prioritize the needs and satisfaction of clients, consistently seeking ways to enhance their experience with Routeware. 

• Continuous Learning: Show a willingness to grow and develop professionally, actively seeking feedback and opportunities for skill enhancement. 

WHAT WE OFFER 

• Competitive salary and performance-based bonuses. 

• Comprehensive benefits package including health, dental, and retirement plans. 

• Opportunity for professional growth within a dynamic and innovative company. 

• A collaborative, team-oriented work environment. 

BENEFITS

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Friday's
  
  Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.