About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

• Transform waste collection to drive a better future for generations to come.

Our Values:

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW

We are currently seeking a dynamic, adaptable individual to join our software support team. The successful candidate will provide comprehensive support and assistance to existing customers utilizing our enterprise-class financial and operational software.

KEY RESPONSIBILITIES

1. Routing Software Support:

• Provide expert-level support for routing software, including diagnosing and resolving complex routing issues.

• Monitor and maintain the routing infrastructure, ensuring optimal performance and uptime.

• Collaborate with software developers and network engineers to implement software updates and enhancements.

2. Tablet Configuration:

• Troubleshoot tablet-related issues, such as connectivity, application compatibility, and performance problems.

• Train end-users on tablet usage and best practices.

3. Technical Documentation:

• Create and update technical documentation, including routing configurations, tablet setup guides, and wiring schematics.

• Maintain an inventory of routing equipment, tablets, and wiring components.

4. Collaboration and Escalation:

• Collaborate with Tier 1 support to provide guidance and expertise in resolving escalated technical issues.

• Work closely with cross-functional teams, including network engineers, system administrators, and hardware technicians, to address complex problems.

5. Continuous Improvement:

• Stay updated on industry trends and best practices related to routing software, tablet technology, and wiring infrastructure.

• Recommend and implement improvements to enhance system performance, reliability, and security.

REQUIRED QUALIFICATIONS

• Professional written and verbal communication skills

• Excellent listening skills

• Good problem-solving skills and the ability to listen to customers as they express 

• their issues

• Ability to handle multiple concurrent projects/tasks & work with minimal 

• supervision

• Business experience in accounting or billing or payables/receivables, financial 

• reporting, or customer service for an enterprise software company preferred

• Proficiency with Crystal Reports (or equivalent custom reporting tool) and 

• Microsoft SQL is desirable

PREFERRED QUALIFICATIONS

• Experience performing data conversions

• Experience with Microsoft server operating systems/applications

• Experience with SQL procedures and views

• Willingness and ability to travel nationally

BENEFITS

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Friday's
  
  Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.