RSA - Customer Asset Management

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team!  For more information, go to rsa.com.

The RSA Customer Asset Management team is responsible for comprehensive management of customer licenses, addressing requests, and ensuring accurate and efficient handling of license-related actions. The CAM will leverage administrative consoles and systems to provide support, resolve issues, and maintain customer satisfaction.

Principal Responsibilities:

• Responsible for managing customer licenses, addressing customer requests
• Ensuring the accurate and efficient handling of license-related actions.
• Updating customer address information or name.
• Issuing new licenses to new owners when a customer license is taken over by another company.
• Reducing the number of users on a customer license and issue a new license.
• Combining multiple licenses into one.
• Creating multiple licenses from one or adding to an existing license.
• Updating on-prem license type or managing customer’s CAS entitlements as directed.
• Providing replacement licenses when changes or updates are requested.
• Troubleshoot token media issues and provide replacements if necessary.
• Investigating and correcting issues with licenses, such as missing users or incorrect address information.
• Conduct audits to ensure license accuracy and make necessary corrections.
• Creating new serial numbers in NS.
• Process orders to inactivate old serial numbers.
• Provide customers with license details, status, and configuration.
• Retrigger licenses to grant access to authorized contacts (except SaaS/Cloud).
• Assisting customers with accessing their My RSA portal by resetting usernames, passwords, and security questions.

Education & Experience:

• 0-2 years of experience
• Bachelor's degree in management/ Business or any related field

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Experience with license management and customer support.
• Ability to work through different systems to find and correct information.
• Knowledge of RSA products and services is a plus.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.