RSA - Principal Software Engineer

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team!  For more information, go to rsa.com.

RSA is looking for a Principal or Senior SaaS Operations Engineer to join our Global SaaS Operations team. 

This is a role that combines product-focused operations with broad platform support. You will help operate and improve our SaaS platforms while also working across cloud governance, automation, and engineering support initiatives. 

This is not a traditional support role. 

You will be expected to take ownership of complex problems, work across teams, and help drive improvements in how we operate our cloud services at scale. 

What You’ll Do 

Operate and Support SaaS Platforms 

• Own the day-to-day operation of production systems, ensuring reliability and availability  
• Troubleshoot and resolve real-time production issues impacting customers
•   Lead or contribute to incident response and post-incident analysis (RCA)  
• Work beyond surface-level fixes to identify systemic improvements Work Across the Platform  
• Contribute to cloud governance and operational standards 
• Support cost optimization and FinOps initiatives 
• Assist engineering teams with testing, validation, and deployments 
• Take on cross-functional work that doesn’t fit neatly into one team 

Drive Automation and Efficiency 

• Identify manual or repetitive processes and automate them  
• Improve monitoring, alerting, and observability  
• Build tools and scripts to improve operational scale and consistency 

Collaborate Across Teams

• Work closely with Engineering, Cloud, and CI/CD teams
• Partner with global teams across India and the US  
• Provide input on how systems should be designed for operability and reliability  

What We’re Looking For 

Core Experience 

• 8–10+ years (Senior) or 10-12+ years (Principal) in SaaS Operations, SRE or similar roles  
• Proven experience supporting and operating production systems, not just building or deploying them  
• Strong experience troubleshooting live, customer-facing applications in cloud environments (AWS and/or Azure)  
• Deep Linux systems experience, including diagnosing system-level and application-level issues
• Experience supporting cloud-based applications (AWS and/or Azure)  

• Proven ability to troubleshoot complex production systems
• Scripting or programming experience (Python, Bash, or similar) to support automation and operational efficiency  

Key Strengths 

• Comfortable working in fast-moving, sometimes ambiguous environments  
• Strong ownership mindset and problem-solving ability  
• Ability to balance planned work and real-time operational demands  
• Effective collaboration across multiple teams and priorities  

Nice to Have 

• Experience with Kubernetes or containerized environments  
• Familiarity with monitoring tools (Datadog, Azure Monitor, ELK/OpenSearch) 
•  Exposure to FinOps or cloud cost optimization  
• Experience in regulated environments (FedRAMP, SOC2, PCI)  
• Knowledge of identity and authentication technologies (SAML, federation) 

Additional Expectations 

• Participate in an on-call rotation supporting production systems  
• Work in a global team with some overlap with US time zones  
• Ability to operate effectively in high-pressure situations 

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.