RSA Senior Advisor, Customer Success Engineer, German or Spanish Speaker

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team!  For more information, go to rsa.com.

A Customer Success Engineer plays a key role in improving customer experience, ensuring smooth product adoption, and building long-term relationships, while ensuring that customers fully benefit from the technical aspects of the product and making maximum use of the product.

Principal Responsibilities:

• Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution.
• Help customers quickly realize the value of their purchase and ensure smooth deployment.
• Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices.
• Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices.
• Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance.
• Help customers unblock any technical challenges throughout the journey
• Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates.
• Build strong, long-lasting relationships with customers by understanding their business needs and challenges. And working with key stakeholders to ensure they meet their goals.
• Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations.
• Work with account management teams to highlight any upselling or cross-sell opportunities. Identify opportunities to increase product adoption and promote new features to customers

Skills:

• Strong interpersonal skills, customer handling and customer relationship management skills.
• Strong technical expertise and understanding of business solutions
• Customer-focused mindset.
• Ability to work cross-functionally with teams such as sales, product, and engineering.
• Time Management Skills.
• Engineering degree is preferable.
• German or Spanish speaker is a must

Education & Experience:

• 7+ years of experience with 3+ years minimum in customer success or presales roles.
• Network concepts (DNS, Load Balancers, Virtual Networks, Firewalls) *CCNA preferred*
• Security (Zero Trust Model, Encryption and certificates, Compliance)
• Cloud solutions (AWZ, Azure, SaaS, SSO, SCIM API)
• Identity and Access Management (MFA , SSO, SAML, OAuth, OIDC connect)
• Linux
• Active Directory

 RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.