RSA - Head of Facility – Egypt Center of Excellence (CoE)

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team!  For more information, go to rsa.com.

The Head of Facility is accountable for the strategic and operational management of the Egypt Center of Excellence facility, spanning two floors and supporting more than 300 employees.

This role ensures a safe, compliant, efficient, and high-quality workplace environment, aligned with global corporate standards and local regulations, while delivering an exceptional employee experience and enabling business continuity and growth.

Principal Responsibilities:

1. Facility Operations & Infrastructure

• Own the end-to-end facility operations across both floors, including offices, meeting rooms, common areas, and support spaces.
• Ensure reliable operation of all building systems (HVAC, electrical, plumbing, fire safety, access control, security systems).
• Ensure smooth operations over 24/5 and 365 days a year.
• Act as the primary liaison with landlord/building management and external service providers.

2. People Management & Team Leadership

• Lead, manage, and develop the on-site facility team (e.g., maintenance coordinators, facility coordinators, reception, support staff).
• Set clear goals, roles, and performance expectations for team members.
• Conduct regular performance reviews, coaching, and development planning.
• Foster a culture of accountability, service excellence, safety, and continuous improvement within the facility team.

3. Vendor & Contract Management

• Manage all third-party vendors (cleaning, security, maintenance, catering, waste management, pest control, etc.).
• Negotiate, monitor, and enforce contracts and SLAs, ensuring quality, cost efficiency, and compliance.
• Continuously evaluate vendor performance and drive service improvements.

4. Health, Safety & Compliance

• Ensure full compliance with local health, safety, fire, and building regulations.
• Develop, maintain, and enforce HSE policies, emergency response procedures, and evacuation plans.
• Lead regular safety drills, inspections, audits, and risk assessments.

5. Space & Workplace Management

• Own space planning, seating layouts, and capacity optimization in alignment with business growth and hybrid work models.
• Lead office moves, floor reconfigurations, expansions, and internal relocations.
• Maintain high standards for cleanliness, aesthetics, and workplace experience.

6. Budget & Financial Management

• Own and manage the facility operating budget.
• Track expenditures, forecast costs, and ensure financial discipline.
• Identify opportunities for cost optimization, efficiency, and sustainability.

7. Stakeholder & Employee Experience

• Partner closely with Site Leadership, HR, IT and other supporting functions.
• Serve as the escalation point for facility-related issues and employee concerns.
• Proactively enhance the overall employee workplace experience.

8. Projects, Sustainability & Continuous Improvement

• Lead and deliver facility-related projects (renovations, upgrades, expansions).
• Drive sustainability, energy efficiency, and environmental initiatives.
• Align local facility practices with global standards and best practices.

Skills:

• 10+ years of total professional experience, including significant experience in facility management leadership roles.
• Proven experience managing corporate facilities supporting 200+ employees.
• Hands-on experience leading facility or operations teams.
• Experience in multinational, technology, or professional services environments is highly preferred.

Education & Experience:

• Bachelor’s degree in Engineering, Facilities Management, Operations, or Business Administration.
• Professional certifications (e.g., IFMA, NEBOSH, IOSH, PMP) are a strong advantage.

Required Skills & Competencies

Technical & Operational Skills

• Strong understanding of facility infrastructure, building systems, and HSE standards.
• Proven expertise in vendor management, contract negotiation, and service delivery.
• Budget management and financial planning skills.
• Knowledge of local regulatory and compliance requirements.

Leadership & Behavioral Skills

• Strong people leadership and coaching capabilities.
• Excellent stakeholder management and communication skills.
• High ownership mindset with strong problem-solving and decision-making ability.
• Ability to operate effectively under pressure and manage multiple priorities.

Personal Attributes

• Proactive, service-oriented, and detail-focused.
• Highly organized and dependable.
• Trusted leader with high integrity.
• Passionate about building a safe, efficient, and engaging workplace.

What Success Looks Like in This Role

• A safe, compliant, and well-run facility with minimal operational disruptions.
• A motivated, high-performing facility team delivering consistent service excellence.
• High employee satisfaction with the workplace environment.
• Optimized facility costs with strong financial control.
• A scalable facility operation that supports business growth.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.