About Recycle Track Systems
Recycle Track Systems, Inc. (RTS) is pioneering a better way to manage waste and recycling. RTS combines digital solutions with high-touch service to make waste disposal easier, smarter, and more responsible. From on-demand removal through a mobile app to fully integrated waste management solutions, RTS helps companies easily track and optimize their pickups. Using data insight, RTS empowers companies with visibility into their waste habits and tangible figures on their climate impact to improve their waste and recycling practices. RTS is reflecting its dedication and commitment to meeting stringent standards of environmental transparency and performance.
What you will be doing
- Manage a team of individual Centralized Solutions Specialists, as well as help drive the culture, pace, and performance expectations for your team.
- Leads, will handle changes in a customer current services, any new site additions to the customer book of business that is under $7,500 MRR.
- Aid in hire and develop team to meet company growth targets while providing opportunities for team member’s professional growth and development.
- Responsible for ensuring individual team members and the entire team meet goals related to customer care activities, including inbound support, new customer implementations, and renewals including Key performance metrics.
- Create relationships that facilitate cross-functional collaboration and ensure product adoption and customer success.
- Serve as a thought leader, customer advocate, and partner to your employees and customers.
- Ensure team has proper training on all OPS system/platforms.
- Assists the accounting group with any escalated invoice issues.
- Maintains ongoing relations with vendors.
- Obtains, reviews, and presents all pricing for new permanent services agreements and contracts.
- Team Leads will be 1st escalation point when there is a vendor issue.
- Aid in hauler contract execution.
Qualifications
- 2-3 years’ experience in direct management
- 4+ years’ experience in customer service
- Excellent verbal and written communication skills
- Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision
- Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results
- Self-driven with the ability to effectively prioritize and execute tasks
- Ability to be on call during evenings, weekends and holidays
- Ability to listen, ask questions, building consensus and solve ambiguous problems
- Ability to work in a team environment, while delivering independent results
- High degree of knowledge of the waste industry and/or similar industry knowledge is preferred