Healthcare shouldn't be complicated, especially for patients living with chronic conditions. Rx Redefined was founded in 2018 with a mission to positively impact the lives of others by constantly challenging the status quo in healthcare.

Our revolutionary business model enhances healthcare outcomes specifically in the Durable Medical Equipment, Prosthetics, and Orthotics Supplies (DMEPOS) space. Our platform enables physicians to navigate the complexity of compliance and leverage advanced technology to streamline the logistics required to serve their patients effectively, while simultaneously reducing healthcare costs by significantly reducing fraud, waste, and abuse in an industry that desperately needs reform.

We're a fast-growing startup with a simple goal: improve access, outcomes, and patient experience. Our team thrives on solving tough problems, pushing for better solutions, and doing the work that truly makes a difference.

At Rx Redefined we value our people, transparency, dedication, and hard work through a patient-first mentality.

Join us, and help redefine healthcare for the better.

About the role

The Order Intake Specialist I supports patients and providers throughout the prescription intake and fulfillment process. This role ensures orders are accurate, compliant, and processed efficiently while delivering warm, empathetic communication. As the first touchpoint for many patients, this role plays a key part in creating a positive experience and strengthening provider relationships.

Duties & Responsibilities

• Work directly with physicians, clinical teams, and patients to validate and process DME prescriptions.
• Assist with preparation of new prescriptions, demo items, compliance reviews, and insurance verification steps.
• Handle inbound and outbound patient communications, including refills, prescription reviews, and product inquiries.
• Interact with patients via phone to provide updates on shipments, insurance coverage, and available product options.
• Conduct prior authorization, insurance eligibility checks, and document all actions accurately in EMRs and internal systems.
• Communicate with providers regarding addendums, compliance issues, and any missing documentation required for order completion.
• Maintain detailed product knowledge, including HCPCS codes, lubrication types, materials, and specialty-specific requirements.
• Own assigned provider organizations, supporting both provider and patient satisfaction through clear and timely communication.
• Use appropriate escalation channels (ticketing for non-urgent issues, Slack for urgent operational escalations).
• Work professionally and accurately while adhering to operational expectations, including HR trainings, self-reviews, attendance, and security protocols.
• Deepen knowledge of the healthcare and DME industry to support continuous improvement and high-quality patient care.

Who You Are

• Adaptability and comfort working in a rapidly evolving healthcare and tech environment.
• Strong communication skills with a warm, patient-focused approach.
• Ability to problem solve and de-escalate patient concerns with professionalism and empathy.
• Self-starter capable of managing tasks independently while collaborating well with teammates.
• Results-oriented with the ability to follow structured processes and workflows.
• Confident using software systems, EMRs, and task management tools (e.g., Asana).