About Rx Redefined

Healthcare shouldn't be complicated, especially for patients living with chronic conditions. Rx Redefined was founded in 2018 with a mission to positively impact the lives of others by constantly challenging the status quo in healthcare.

Our revolutionary business model enhances healthcare outcomes specifically in the Durable Medical Equipment, Prosthetics, and Orthotics Supplies (DMEPOS) space. Our platform enables physicians to navigate the complexity of compliance and leverage advanced technology to streamline the logistics required to serve their patients effectively, while simultaneously reducing healthcare costs by significantly reducing fraud, waste, and abuse in an industry that desperately needs reform.

We're a fast-growing startup with a simple goal: improve access, outcomes, and patient experience. Our team thrives on solving tough problems, pushing for better solutions, and doing the work that truly makes a difference.

At Rx Redefined we value our people, transparency, dedication, and hard work through a patient-first mentality. 

Join us, and help redefine healthcare for the better.

About the role

The Account Specialist role at Rx Redefined is all about supporting providers so patients get the right supplies, at the right time, without the usual frustrations of healthcare. You’ll collaborate closely with physicians, administrators, and staff to simplify processes, train teams, and keep everything running smoothly.

We’re looking for someone proactive, detail-oriented, and passionate about removing barriers in care. You’ll play a key role in making sure our platform delivers on its promise: better access, better outcomes, and a better experience for patients and providers alike. Remote with travel as needed(up to 50%).

Duties & Responsibilities

• Serve as the primary point of contact for assigned accounts, guiding providers and staff through onboarding and ongoing use of Rx Redefined.
• Lead physician, staff, and stakeholder engagement from pre-launch through the customer lifecycle, ensuring smooth adoption and strong relationships.
• Travel as needed (up to 50%+ at peak times) to customer sites to provide training, resolve challenges, and support account success.
• Address escalations with urgency and care, always prioritizing a positive experience for both providers and patients.
• Monitor account performance and adoption trends, proactively identifying opportunities to improve workflows and outcomes.
• Develop and execute strategies that strengthen account health and long-term success.
• Act as a subject matter resource on Rx Redefined’s platform, care model, and regulatory considerations.
• Collaborate cross-functionally with internal teams to deliver solutions and support customer needs.

Who You Are

• You’re organized, dependable, and thrive on details without losing sight of the big picture.
• You know how to build trust and communicate clearly with physicians, staff, and teammates alike.
• You’re resourceful - quick to learn, quick to adapt, and not afraid to figure things out.
• Tech doesn’t scare you - you’re comfortable with Google Workspace, Excel/Sheets, and CRMs like HubSpot.
• You bring 5+ years of experience in account management, provider support, or healthcare operations.
• Bonus points if you’ve worked in healthcare or healthtech.
• Physical Requirements
• Mix of desk work, virtual support, and travel to provider sites.
• Ability to lift up to 30 pounds.

Benefits & Perks

• Medical, dental, and vision coverage - 100% of the employee premium is covered by Rx Redefined.
• Unlimited PTO - take the time you need for rest and recharge.
• Remote-first flexibility - work from home with travel to provider sites as needed.
• Professional growth - be part of a high-growth team where you’ll learn quickly and see the impact of your work.

ADA/EEO: The employer will make reasonable accommodations in compliance with the American Disabilities Act of 1990. Rx Redefined provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.